Job Description

The National Asset Protection Senior Manager of Programs and Infrastructure will lead, develop, prioritize and implement cross functional initiatives that support organizational strategies across business units of Stores, Supply Chain and Corporate Offices. This business leader will be a collaborative change agent, recommending and influencing program and process improvement to drive productivity, produce and achieve KPI benchmarks, accomplish departmental goals and ultimately support reduced shrink. The ideal candidate will be a self-starter with strong attention to detail, with the ability to work in a fast-paced, ambiguous environment. The drive and capability to shape a new business group strategy and foster ideas and solutions is necessary.This position will be responsible for National AP Program Management and Emergency Operations team, ensuring all initiatives meet the business objective, timeline and operate within the established budget.

A day in the life…

• Identify, design and lead Asset Protection practices, projects, training and initiatives that reduce shrink, and improve employee and customer safety and security. This includes all stages from identification of opportunities using data and good judgement, business case creation, organizational buy-in, solution sourcing/design and business implementation.

• Develop and implement strategies that leverage current asset protection industry best practices. Act as point-of-contact for business leaders and key stakeholders through execution of strategies to monitor impact and adjust plans accordingly

• Manage multiple complex projects concurrently for shortage improvement, with responsibility for ensuring results are integrated effectively into the business plan

• Lead AP team in developing and implementing business objectives and security processes to reduce risks, respond to incidents, and limit exposure and liability in financial, physical, personal, and reputational risk

• Oversee and support deployment of state-of-the-art technology solutions and innovative Asset Protection management standards to safeguard Nordstrom assets

• Engage in continuous planning cycle to drive next wave planning while keeping pulse on execution and stepping into execution where uniquely required. Anticipate future business changes and challenges and proactively develop new or revised solutions. Enable and drive transformational change to further Nordstrom's success

• Participate in large, cross-functional initiatives by serving as a subject matter expert for Asset Protection programs across the company. Perform deep-dives and root cause analysis to answer business questions

• Build and maintain strong, collaborative relationships with Corporate partners in Legal, Compliance, Finance, Technology, HR as well as Field Leaders in Operations, HR and Asset Protection

• Act as a courageous communicator and collaborator with peers, managers, directors and executive leadership to support and make decisions on strategic initiatives and projects

• Advocate for a safe and secure culture, including being a lead partner for crisis and emergency response planning

• Maintain knowledge of retail Asset Protection best practices, industry connections and subject matter expertise, including internal and external shrink, Organized Retail Crime, and fraud

• Empower a team of project managers, who are deployed to various AP programs, with accountability and ownership. Set the direction and coach partners to achieve results; establish clear expectations, tactics and timelines for assigned projects. Mentor and provide feedback to build high-performing team with diverse backgrounds, perspectives, and experience

  CORE COMPETENCIES:

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions

• Decision Quality: Makes sound and timely decisions that keep the organization moving forward

• Communicates Effectively: Develops and delivers a variety of communication methods that convey a clear understanding of the unique needs of different audiences

• Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities

• Develops People: Develops people to meet both their career goals and the organization’s goals

• Has Courage: Steps up to address difficult issues by saying what needs to be said

  You’ve got this if…

• A Bachelor's degree or equivalent experience in Criminal Justice or related field

• 15+ years of overall Asset Protection business experience

• 8-10 years experience in managing Corporate Asset Protection programs and leading a team

• High-level strategic, operational, and interpersonal skills demonstrating broad expertise in loss prevention and organized retail crime

• Expertise in Loss Prevention/Asset Protection strategy development, best practices including internal and external shrinkage controls and security systems technology

• Proven ability to identify, define, and resolve problems that are often non-conforming and without clear precedent

• Skilled in risk management, business risk analysis and making complex business/risk trade-off recommendations and decisions

• Highly analytical and capable of managing programs through metrics

• Hands on, results driven with strong project management skills

• Excellent leadership, teamwork and collaboration skills

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Washington: 126,500.00 - 210,000.00 USD Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!