Description We are offering a short term contract employment opportunity for a Customer Service Representative in Secaucus, New Jersey. The role primarily involves providing excellent customer service in a contact center environment, managing customer accounts, and processing customer requests in the e-Commerce industry.

Responsibilities:

• Answer customer inquiries through various channels including phone calls, emails, and live chats, offering accurate and satisfactory responses.

• Efficiently manage customer accounts, ensuring all details and records are up-to-date.

• Handle order entry and review processes, providing updates on billing, shipping, warranties, and other relevant account information as required.

• Research and provide alternative solutions to problems by clarifying issues, implementing solutions, and escalating unresolved problems.

• Use Microsoft Outlook and other tools for managing customer interactions and email correspondence.

• Utilize scripts, email templates, and canned responses to ensure consistent and professional communication with customers.

• Demonstrate expertise in e-Commerce and order management systems to effectively assist customers.

• Resolve customer issues promptly and professionally, ensuring customer satisfaction is maintained at all times.

• Continuously work towards improving customer service experience, and create engaged customers and facilitate organic growth.

• Proactively share feedback from customers to help the team continuously improve and evolve. Requirements • Proven experience in customer service roles

• Proficiency in account management

• Familiarity with e-Commerce platforms

• Ability to effectively resolve customer issues

• Experience in order management

• Proficiency in email correspondence and Microsoft Outlook

• Excellent communication and interpersonal skills

• Ability to work effectively in a team and independently

• Demonstrated problem-solving skills

• Strong organizational skills and attention to detail

• Ability to multi-task and manage time effectively

• High school diploma or equivalent; higher education degree preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .