Job Information
J&J Family of Companies R2P Associate in Shanghai, China
R2P Associate - 2407025888W
Description
Key Responsibilities
Accurate and On Time Payment Processing:
Generate and review payment batch/runs
Create payment files (manual or electronic)
Review and verify payment files
Reconcile Payment Batches and reports
Verify batch file against vendor/bank reports
Work with banks and end users, third party vendors, suppliers on payment discrepancies
Coordinate with Treasury on funding and disbursement processes
Resolve and reconcile payment issues
Coordinate stop payment requests and other payment exception handling
Handle all payment returns and all bank reconciliation processes/issues
Compliant Payment Processing:
Perform control checks on payment related activities (e.g. payment block checks, large disbursements, duplicate reviews, etc.)
Run and investigate Duplicate Payments Report
Work with end users/vendors for recovery of duplicate and/or any defective payments
Ensure all global and regional compliance responsibilities and reporting are met timely and accurately
Ensure that all work being done is compliant with SOX policies and guidelines.
Help the team to identify that controls are working properly and effectively, and raises issues and areas for development
Triage & Concierge Management:
Performs transactional support pertaining to sourcing/purchase request triaging, buying support, and requisition completion.
Provides end user support for the J&J eMarketplace, and Sourcing eMarketplace; Triaging low touch, high touch, and no touch (needing completion assistance) requisitions following the category card instructions.
Manages cases in Salesforce.com
Converts fully completed Purchase Requests into Purchase Orders based on applicable forms from Sourcing (applicable for requests w/ Sourcing activities)
Request for New or Changes to Supplier Data:
Defines data collection approach between the requestor and/or the vendor as necessary, collect and review data, evaluate supporting documents against country standards
Prepares request forms (electronic or paper, as applicable) based on the supporting documents and data standards
Follows-thru completion of requests and escalate as needed to ensure timeliness
Monitors compliance to existing policies and data standards
Stakeholder Management/Customer Service/L3 Helpdesk Escalation:
Deliver service excellence and maximize customer service satisfaction
Identify, resolve and communicate critical user support issues in a timely manner.
Execute Voice of the Customer (VOC) action plan from different stakeholders
Maintain professional attitude during service delivery and resolution of issues
Ensure proper and timely escalation of issues so that they are resolved to meet internal and external expectations
Use a considerable amount of discretion in escalating issues to appropriate parties co-workers, team leads and process managers
Receive, analyze, and resolve procurement process inquiries and disputes that cannot be resolved by Level 2 helpdesk support
Implement communication plans, change management frameworks, and support change management integration activities
Quality Management:
Ensure issues are properly documented, prioritized, tracked, and resolved within the Service Level Agreements (SLA)
Perform root cause analysis on recurring and/or quality issues
Identify action plan for quality improvement
Work with Third Party Service Providers and different business functions for action planning and execution
Participate in Daily Management Systems to assess capacity, issues and focus areas
Qualifications
Required Qualifications
Academic background: Appropriate University/bachelor degree qualification is essential. A recognized qualification in procurement or R2P process would be considered an asset
Experience: Required years of related experience: 1-3 Years
Languages: English
Primary Location Asia Pacific-China-Shanghai-Shanghai
Job Function Procurement
Req ID: 2407025888W