"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

To lead and assist in our relentless pursuit of efficiency, operational excellence and world-class customer service.

Expeditors Core Competencies

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in

solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and

consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service

providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for

own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with

government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can

prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without

request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without

incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant

and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other

communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute,

Sense of Humour, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training

in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as

appropriate.

Manager Business Operations (District) Core Competencies

• Analytical

Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly

identify areas for improvement and efficiency opportunities. Comfortable analysing large sets of complex data.

• Influential

Can promote lean thinking and is skilled in implementing change. Builds and maintains long term relationships with a district that results in

positively influencing employee performance. Inspires others by challenging, encouraging and guiding them through effective training and

strong presentation skills. Is flexible and adapts to unexpected events.

• Pursuit of Excellence

Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve.

Focused on improving customer service and employee experience.

Manager, Business Operations (District) Job-Specific Tasks & Duties:

• Have a TBP with the DM or support and contribute to the Tactical Business Plan of the district in an effort to ensure efficiency, world class service and global consistency.

• Drive full and proper usage of existing systems and tools by operations.

• Introduce new processes, the underlying strategy and associated performance expectations to the district in conjunction with receiving and rolling out new operating systems and related tools.

• Train and coach operations in the skill of providing meaningful feedback on new processes, systems and tools.

• Drive the GBO strategy and objectives and collaborate with other district, regional, and global resources to build consistency in all processes leading to world class service.

• Be vocal in addressing local market conditions and regulations that may hinder the district from meeting the global standards. Strive to find opportunities to align with the global standard despite local variances.

• Collaborate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency by identifying and prioritizing problem areas through communication with operational staff and via [observation, process mapping, timing studies, and self-assessments] process analysis methods

• Provide training for every employee in the art and application of the Process Management Fundamentals, through teaching and mentoring.

• Monitor performance standards and District Excellence metrics and promote behaviours and processes to close the performance gap within the district.

• Coach the district in root cause analysis and effective problem solving when identifying and closing corrective and preventative actions.

• Align with RBO and work alongside the district and regional ED&A / IS (if applicable) to deliver reporting and automation to the field.

• Communicate the measurable impact process improvements have had on our employees, customers and finances.

• Drive the Management Review Meeting within the district.

• Support external, internal and customer audits (ISO, GDP, etc.).

   

• Expeditors Product and Service knowledge

• Strong PC skills, including experience with Microsoft Office. Power BI, Sharepoint and Visio, preferred

• Understanding of Lean principles and effective problem solving techniques

• Effective interpersonal skills

Expeditors offers excellent benefits.