This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6638941

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We\'re passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

The First Impression Specialist I will complete the first month of training with the specified Front Office staff and attend on-the-job training in an established market. They live out our core values in every interaction with both external and internal customers. This is an in-office position.

RESPONSIBILITIES:

• Refer to the Knowledge Base first when questions arise or call on a lead or assigned buddy.
• Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord Calls.
• Properly document all customer interaction and activity in Contact Tracking.
• Maintain accurate records of all customer interactions and transactions and update the customer tally sheet daily.
• Understands basic troubleshooting and asks relevant questions needed to open trouble tickets if applicable. Measured via knowledge checks.
• Adequately use the Buy Flow when signing new customers up for service. Measured via knowledge checks.
• Successfully utilize SmartTrack when Auto Scheduler isnt available. Measured via knowledge checks.
• Keep track of office supply inventory and order as needed.
• Complete expense reports on time each month.
• Utilize other Teams chat groups for information. (Billing, MDU, Construction, Plant, etc.).
• Participate in three local ALLO sponsored events every year.
• Assist Events Team in preparing for local events.
• Be resourceful and have a strong understanding of ALLO processes.
• Have a clear understanding of how to educate on online billing and other ALLO applications and products and be able to assist customers with the processes.
• Building and maintaining relationships with property owners, property managers, and building developers to promote telecommunication services.
• Communicate with internal stakeholders to ensure smooth operations and customer satisfaction.

EDUCATION:

• High School diploma or equivalent.

EXPERIENCE:

• Previous customer service experience preferred.

SKILLS/KNOWLEDGE/ABILITIES:

• Exceptional customer service to all walk-in customers and prospective customers as defined by secret shopper and customer feedback.
• Knowledge of the benefits of ALLO products: Internet, TV, and Phone. Measured via knowledge checks.

REQUIREMENTS:

• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods.
• Remain stationary for extended periods.
• Ability to communicate information.
• Ability to operate a computer.
• Possess/Maintain a valid Drivers License.
• Travel requirement: 25%.

People are our passion. At ALLO, we dont treat you like a number. Youre a human being.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities ho require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.

ALLO is a Drug Free and Tobacco Free Workplace.