We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

The Customer Service Representative is the member of the customer care organization who assist the Customer Service Manager to fulfill team’s KPI and support sales team to develop business. With all steps of service, align overall company strategy and implement in high level business objectives. This role will be based in our Singapore office.

DESCRIPTION ACTIVITIES

Activities

• The Customer Service Rep.(CSR) is the primary contact for the customer. All activities are to be executed in an efficient, professional and friendly manner to the satisfaction of our customer within the nVent policies.

• Provide pricing, availabilities of products and due date of orders to customers and sales team.

• Creation and administration of quotations based on the instruction of the sales team and list pricing. Assign Quotes in Salesforce to Sales team in a timely manner.

• Process orders accurately using nVent order management tools and ERP system M3.

• Management of open orders; provide status update on orders to customers, communicate delays, revised due dates/delivery to customers, follow up on due and overdue orders internally with logistic and planning management. Shipping arrangement and dispatch of orders in a timely manner, meeting customer’s requirements and expectations.

• Compile status reports on current backorders as required by customers.

• Track and Trace of consignments and follow up of orders as required.

• Create up- and cross-selling opportunities taking inquiries from customers as a possibility to up- and cross sell. Recommend and offer other nVent products on enquiries.

• Escalate (second level) product information requests to application engineers or technical support team.

• Respond to customers and sales team’s email requests and enquiries professionally in a timely manner, escalate to Customer Care Manager or respective departments for assistance as accordingly.

• Daily invoicing and distribution of invoices.

• Focus on Southeast Asia region order management and as backup support for HK LENTON order management as well.

• Working with:

• Personal Computer

• ERP (M3) order management

• CRM Salesforce.com

• Microsoft Office Suite (Word, Excel, Access, Powerpoint, Outlook)

• Communication

• Customers / Sales team

• Traffic and Distribution department / Warehouse

• Planning management department

• Finance department

• Pricing Team

• Quality department

• Product managers/Application Engineers

Background and skills required:

• Bachelor’s Degree: with Business, Finance, or Economics, Engineering background will be highly preferred

• Able to read and understand Korean will be preferred.

• 5+ years’ experience in customer service or sales support related and experience with international shipping and logistic will be preferred.

• Demonstrated ability to utilize strong written and verbal communication skills. Ability to interface with people at all levels within and outside the organization, adapts to change with agility and flexibility.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

• We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

• Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

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At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.