IT Business Analyst researches and analyzes improvement opportunities, conducts analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs. This role provides opportunities to continuously evolve practices and do things differently. It encourages exposure and upskilling to acquire new skillsets, knowledge and experience. The outcome will directly impact the speed of achieving organization objectives and quality of deliverables.

Key Roles & Responsibilities:

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams

• Support product owner, SME (Subject Matter Expert), engineers and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs

• Conduct prioritization with product owner

• Play scrum master role and perform sprint planning

• Ensure squad members have accurate understanding on user stories and acceptance criteria

• Ensure delivery (code/product) is adequately tested to an acceptable standards

• Ensure UAT sign off is secured for deployment into production

• Use data to elaborate and justify

• Escalate risks and issue as necessary

Behaviors & Interpersonal Skills:

• Effectively conveys complex concepts and information, transforming technical details into business insights and advice

• Influences key stakeholders (peers, leaders) to consider alternative perspectives and providing technical inputs to inform decisions

Job Functional Knowledge:

• Specialized depth of expertise in the technical and functional knowledge in life insurance

• Applies and integrates knowledge from the discipline and the domain to devise effective approaches to work products

People Leadership & Autonomy:

• Contributes to setting standards through expertise in own job discipline that impacts others’ deliverables

• May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests

• Provides guidance to others and may serve as a point of escalation for professional advice; gains guidance from Lead(s)

Problem Solving:

• Uses analytical thought to exercise judgment and contributes to the development of new solutions

Impact:

• Impacts the achievement of operational, project or service objectives that may have influence on the organization

Job-specific Accountabilities

• Interprets and documents business and functional requirements

• Research and documents issues involving workflow procedures and processes

• Analyzes data and develops creative solutions

• Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation

• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems

• Translates business and user requirements into Epics, Features, and User Stories

• Facilitates the design sessions with the project implementation team

• Determines the acceptance testing framework and standards to assess completed projects

• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing

• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools

• Evaluates and recommends technological solutions that align with business needs and industry leading practices

• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle

• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions

Technical and Functional Knowledge

• In-depth understanding of business analysis principles and methodologies, and technological systems

• Good understanding of the group function including product offerings, and service and management structure

• Understanding of system design and analysis and user testing

• Experienced using business analysis tools and techniques

• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels

• Understanding of relevant software development methodologies

• Familiarity with enterprise-level systems and applications

Skills

• Project management

• Workflow design

• Stakeholder management

• Data analytics

• Technical documentation

• Agile

Required Qualifications:

• Minimum 5 years’ experience in BA role

• Experience in Life Insurance organization is a must

• Experience in writing business and technical requirements is a must, preferably for workflow, document management system, document generation engine and APIs

• Delivery experience in Agile preferred

• Experience working with regional development team preferred

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de John Hancock y Manulife

Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

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