You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.

Your Role

You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

Your Responsibilities

• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.  To create files for consolidation containers (Master).

• To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.

• To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.

• To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.

• To release BAL B/L as per Financial Guidelines + working instructions.

• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs.

• To check + verify incoming supplier invoices, including initiating + resolving any rate discrepancies.

• To support and resolve claims + disputes.

Your Skills and Experiences

• Export and Shipping Knowledge: Must have a solid understanding of export and shipping processes.

• Experience: 1-3 years of experience in the field or a willingness to learn.

• Incoterms and Contract Terms: Familiarity with Incoterms, contract terms, and freight forwarding.

• Industry Knowledge: A good understanding of the logistics and shipping industry.

• Documentation and Systems: Proficiency in handling shipping documentation, booking systems, and related software.

• Communication Skills: Excellent communication skills to interact with customers, shippers, and other stakeholders.

• Customer Service: Ability to manage customer expectations and provide high-quality service.

• Team Player: High priority on being a good team player and collaborating effectively with colleagues.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.