Additional Information

Job Number 24197890

Job Category Revenue Management

Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore, 098499VIEW ON MAP (https://www.google.com/maps?q=Singapore%20Regional%20Office%2C%202%20Harbourfront%20Place%20%2306-08%2C%20Singapore%2C%20Singapore%2C%20Singapore%2C%20098499)

Schedule Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

The Senior Manager, Revenue Management Field Support is a subject matter expert providing Revenue Management systems and tools capability support to hotels and Continent above property teams. This role partners with Continent Discipline and Market leaders to facilitate optimal utilization of available revenue management systems and tools to maximize hotel revenue opportunities. The Senior Manager supports workshops and training to drive system usage and adoption, conducts system audits and supports properties in developing appropriate action plans, and through user interaction and feedback, identifies gaps in standards and processes that impede optimal systems and tools usage. In addition, the Senior Manager shares user insights and feedback with the Revenue Management Product team to help influence capability enhancements. The Senior Manager will also support corporate and continent projects/initiatives impacting revenue management systems and tools to ensure pull-through to properties.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelor’s degree in Business Administration, Hospitality Management or related major; or equivalent experience.

• 6+ years of experience in lodging/hospitality, industry experience across multiple brands.

• Strong knowledge of and experience with Revenue Management systems and tools.

• Experience providing end-user support in a complex global environment.

• Language fluency in region(s) supported.

Preferred

• Experience in developing and delivering communications and training for a global audience.

CORE WORK ACTIVITIES

• As a Revenue Management systems and tools subject matter expert, provide system capability support to hotels and continent above property users. Serve as day-to-day contact to address Revenue Management needs for hotels which includes oversight of applicable communications channels.

• Collaborate with continent and corporate discipline leaders to conduct systems audits and work with hotels to create user/hotel action plans to drive increased adoption and usage of revenue management system recommendations.

• Solicit user insights and feedback and share it with the Revenue Management Product team to guide/influence the development of new and enhanced revenue management capabilities.

• Support development and facilitation of workshops and training to drive revenue management system usage and adoption across Managed and Franchised hotels.

• Engage in the design and documentation of business requirements for new initiatives and improvements to current revenue management capabilities. Contribute to the development and execution of global and continent implementation plans for new revenue capabilities within revenue management systems.

• Contribute to the development of training and communications used for routine end-user engagement and continent webinars and conferences for general managers, franchise operators, and sales and revenue management associates.

• Offer suggestions to enhance the effectiveness of revenue management processes and programs.

• Act as a business partner with Continent, Revenue Management Solutions, and Field Support Teams to define and standardize Revenue Management processes related to pricing (transient, group), inventory management, and analysis.

• Collaborate with the Revenue Management Support team to prioritize system fixes and enhancements.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.