Description

The Corporate Employee Health Records (EHR) Administrator will serve as a point of contact for effective operation and maintenance of the organization's EHR systems. This person must be computer proficient with significant technical aptitude and the ability to use and manage a variety of computer programs, enterprise applications, and mobile devices. This position requires a positive and professional attitude and an ability to work both independently and with a team. The EHR Administrator will establish and maintain effective working relationships based upon mutual trust, respect, and cooperation with managers, coworkers, and vendor partners. They will react quickly and adapt to changes in priorities, circumstances, and direction with a keen ability to troubleshoot issues. The primary focus of this position will be to ensure excellence in utilizing learning tools and environments for existing applications, as well as new solutions. In support of department and Agency objectives, the EHR administrator will support initiatives from inception to completion by ensuring successful identification, implementation, and acceptance of varying projects. They will be responsible for effectively training all stakeholders using a variety of methods including but not limited to learning management systems, instructional materials, knowledge-based articles, and workshops.

Salary Range: $68,000-$72,000

What you'll do for DDI:

• Configure and maintain the EHR system, including user access, security settings, and workflows.

• Serve as a data and analytical consultant for key internal stakeholders by developing plans and analyzing data in support of various initiatives.

• Ensure data integrity and security by following established protocols and compliance standards.

• Oversee data entry and ensure accuracy, consistency, completeness and security of EHR records.

• Develop and implement data quality improvement initiatives.

• Generate reports and analyze data to identify trends and opportunities for improvement.

• Stay informed about relevant healthcare regulations and ensure EHR compliance.

• Conduct regular audits and reviews to identify and address compliance gaps.

• Collaborate with departments and vendors to ensure seamless migration/integration of EHR data with other systems.

• Identify opportunities to improve EHR workflows and streamline processes.

• Implement new features and functionalities to enhance system capabilities.

• Collaborate with vendors to resolve technical issues and explore system enhancements.

• Define requirements and scope for project implementations and work closely with programs and departments on technology integration during planning and design; consult with the appropriate liaisons, both individually and in teams, on established standards for development, migration, implementation, and deployment.

• Ensure the effective use of existing applications and deliver new, timely, high-quality solutions.

• Prepare reports and analyses to identify and interpret trends or patterns in both simple and complex data sets for values and new opportunities.

• Develop and maintain metric reports and dashboards for measuring effectiveness using dashboard tools (PowerBI); identifying and analyzing patterns and trends; and identifying business impact of existing and new technologies.

• Use statistical tools to identify, analyze, and interpret patterns and trends.

• Develop, promote, and provide guidance, training, and support for current and future technologies and tools across the organization by developing technical and end-user documentation, knowledge-based articles, technical notes, end-user training documents, etc.

• Work closely with the Director of IT to implement device and software deployment and migration plans.

• Provide second- and third-level support services to employees for complex technical and configuration issues related to all EHR applications.

• Recognize and escalate difficult technical issues within the organization to external vendors and work with support and/or product development personnel to troubleshoot and work around product issues.

• Stay up to date on all the latest technologies.

• Adhere to company-established security procedures and confidentiality.

• Maintain 24/7 availability and provide after-hours support as needed with participation in the on-call rotation.

• Perform other duties as assigned.

  What you offer us:

• Bachelor’s Degree required.

• 4 years of experience in Information Technologies or another related area with experience supporting Electronic Health Records (EHR) applications and technologies for a non-profit, healthcare, and/or education environment.

• Demonstrated experience with call tracking/ticket management systems, reporting and visualization tools (like PowerBI), varying non-cloud and cloud-based EHR applications, databases, and technologies and troubleshooting EHR applications.

• Self-motivated, proactive, and resourceful with an ability to prioritize, organize, and multitask while maintaining a high level of attention to detail and accuracy.

• Strong verbal and written communication skills with an ability to present and speak in front of groups.

• Current, valid NYS driver’s license with the ability to travel to various locations

  What we offer you:

• The ability to make a difference in the lives of the individuals we support

• Generous paid time off

• Medical/Dental/Vision/Life Insurance

• 403(b) retirement plan

• Tuition reimbursement and more!

  What you must be able to do:

• Dexterity to work with standard office equipment.

DDI is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to actual or perceived race, color, sex, pregnancy, reproductive decision making, gender expression or identity, national origin, disability, military status, creed, religion, age, sexual orientation, marital status, genetic information, status as a victim of domestic violence or any other group protected by federal, state or local law. We are committed to creating a deep sense of belonging and a culture where all applicants and employees feel welcomed, valued and respected. We are people inspired by purpose.