Customer Success Specialist with English Language

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Sofia, Bulgaria

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1484611EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Success Specialist with English Language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.

Join us!

Responsibilities :

• Provide quality assurance, through checking all client product integrations are completed

• Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers

• Deliver customer value through ensuring our customers are successful in terms of adoption, usage and engagement

• Maintain a deep understanding of the products to effectively guide customers on best practices

• Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client platform

• Track and record customer activity in a timely manner in systems of record (e.g., CRM system)

• Help triage troubleshooting tickets

• The working hours for this role are M/F from 10:00AM till 19:00PM, hybrid role (Wed-Thu onsite)

Requirements:

• Fluent level of English – both written and spoken.

• Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management

• Experience analyzing data, trends and client information to identify product or service growth opportunities

• Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

• · Excellent communication, collaboration, organizational and project management skills

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

• Ability to work on queues/cases/tickets out of CRM platforms

• The ability to build trust quickly and develop strong relationships

What we offer:

• Monthly transportation/internet allowance

• Bonus for important life events (marriage, birth or adoption of a child, university graduation)

• Additional medical plan: health and dental care (fully covered by the employer)

• Life insurance

• Voluntary Sport Card (Multisport)

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

Help us G.R.O.W. Join us!

Location:

BGR Sofia - Advance Business Center

Language Requirements:

English (Required)

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1484611EXTERNALENGLOBAL&step=1&utm_source=none)