JOB SUMMARY:The primary responsibility of the Operations Technician is to read residential and commercial customers' gas meters consumption for billing purposes.

ESSENTIAL FUNCTIONS:

• Read gas meters and record consumption for residential and commercial accounts.
• Inspect and report defective meters or related equipment.
• Complete required documentation.
• Verify readings for abnormal consumption and records reasons for possible fluctuations.
• Hang door tags for nonpayment of customer bills.
• Walk and/or drive ENSTAR vehicle to perform tasks.
• Inspect and maintain vehicle; refuel as needed.
• Perform duties related to Distribution as assigned.
• Work in a constant state of alertness and in a safe manner.
• Work in all types of weather conditions especially in cold and wet environments; may include walking through deep snow.

MINIMUM QUALIFICATIONS:

• High School Diploma or equivalent.
• Prior gas meter reading experience preferred.
• Experience in environments requiring customer service focus.
• Must be able to pass federally required initial and continuous Operator Qualifications training.
• Must possess an Alaska Driver's License and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
• Ability to pass a background, past employment, drug, and driving record screening.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good verbal and written communication skills; ability to effectively interact with individuals within and outside of ENSTAR.
• Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) as they relate to fieldwork.
• Ability to work independently and be self-directed.
• Knowledge/familiarity of local road system.
• Ability to interpret as-builts.
• Knowledge regarding meter sets, regulators, pressures, and piping.
• Legible handwriting and ability to accurately complete detailed paperwork.
• Proficiency in Microsoft Office and ability to learn ENSTAR's software programs (Customer Care and Billing, Mobile Workforce Management, Itron, etc.).

OTHER REQUIREMENTS:

• Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
• Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
• Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.

PHYSICAL EFFORT:

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**Occasionally** **Continuously** **Frequently**

1.Sitting x
2.Standing x
3.Walking x
4. BendingOver x
5. Crawling x
6. Climbing x
7. ReachingOverhead x 8. Crouching x
9.Kneeling x
10. Balancing x 11.Pushingorpulling x 12.Talking x 13. Repetitive useofhands/arms x
14. Repetitive useoflegs x
15.Grasping x 16.Lifting x
10lbsorless x
11 to25lbs x
26 to50lbs. x
51 to75lbs
76 to100lbs
Over 100lbs
17. Carrying x
10lbsorless x
11 to25lbs x
26 to60lbs
51 to75lbs
76 to100lbs
Over 100lbs
18. Eye/hand coordination
19.Fine Manipulation

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VISUAL ACUITY:

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**Occasionally** **Continuously** **Frequently**

1. Close vision (clear at 20 "or less) x
2. Distance vision (clear at 20' or more) x
3. Color vision (ability to identify and distinguish colors) x
4Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) x
5. Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) x 6. Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) x
7. No special vision requirements

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MENTAL EFFORT:

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**Occasionally** **Continuously** **Frequently**

1.Thinkinganalytically x 2.Communication x Usingeffectiveverbalcommunication x Usingeffectivewrittencommunication x
3. Handling stress andemotions x 4. Concentratingon tasks x
5. Discriminatingcolors x 6. Rememberdetails