What you'll bring to the team

The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level. Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

Qualifications & Experience

Key Responsibilities:

• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed attractions.

• Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience.

• Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.

• Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.

• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.

• Effectively prioritize and execute tasks in a high-pressure, tight budget environment.

• Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

• Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement.

• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.

• Perform other duties as assigned.

Education and Experience:

• High school diploma or GED.

• Two years of technical college preferred.

• Minimum of three years managerial experience in a technical/themed environment.

• Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education.

• Experience in a guest centric service industry is preferred.

• Self-motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides.

• Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.

• Ability to work on multiple projects simultaneously and multi-task as necessary.

• Desire to work in fast-paced environments.

• A natural team leader with a confident, assertive but approachable personality.

• Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

Benefits

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).

• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

• Merlin Magic Pass for friends and family to enjoy the parks & attractions

• Recognition Programs and Rewards

• 401(k) program with company match

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

Pay Range

USD $75,000.00/Yr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/6734/technical-%26-facilities-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Location (Country-State-City) US-MA-Somerville

Job ID 2024-6734

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name LEGO Discovery Center Boston