General Manager

Reports to COO

Location: Detroit Metro

Overview

Company Description

Titan Security Group is the largest, privately held security firm in Chicago, and a top 10 firm nationally, having delivered double digit annual organic revenue growth for over a decade. We provide security solutions for some of the most prestigious commercial, multi-family residential, and industrial properties across Chicago, Milwaukee, Detroit, and other metro areas including Willis Tower, The John Hancock Center, Prudential Plaza, River Point, Millennium Park, and The Chicago Riverwalk, to name a few. Titan has over 3,600 employees nationwide, providing over 120,000 security hours per week to our diverse client group.

Our approach combines traditional security staffing with advanced security technology systems to provide integrated, customized security solutions from a single source. Impeccable client service and deep-rooted relationships have led to an industry-leading annual client retention of more than 96% annually.

In 2021, Titan partnered with Quad-C Management, a middle-market private equity firm, to invest in growth and build its business for the future.  Titan continues to strategically execute plans to expand our security services footprint to new and existing markets throughout the United States through a combination of organic and acquisition-related growth. Learn more about Titan at www.titan-security.com{target="_blank" rel="noopener"}.

Job Summary

The General Manager will oversee all aspects of our physical security operations, ensuring the highest standards of service delivery, client satisfaction, and team performance. This role requires a strategic thinker with strong leadership skills, exceptional business acumen, and a deep understanding of the security industry.

Core Responsibilities:

Operational Leadership:

• Oversee daily operations of the physical security division, ensuring efficient and effective service delivery.
• Develop and implement operational policies and procedures to enhance service quality and operational efficiency.
• Monitor and evaluate operational performance, addressing any issues promptly.

Client Relationship Management:

• Maintain and develop strong relationships with existing clients, ensuring high levels of satisfaction and retention.
• Conduct regular client meetings to review service performance and address any concerns.
• Identify opportunities for additional services and client expansion.

Team Leadership and Development:

• Lead, mentor, and motivate a diverse team of security professionals, fostering a culture of excellence and continuous improvement.
• Oversee recruitment, training, and development programs to ensure a skilled and capable workforce.

Financial Management:

• Develop and manage budgets, ensuring financial targets are met or exceeded.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures and identify opportunities for financial efficiency.

Sales and Business Development:

Collaborate with the sales team to identify and pursue new business opportunities.

Develop and implement sales strategies to grow the client base and revenue.