The Senior Operations Management Analyst is a critical member of a cross-functional team that collaborates with multi-national pharmaceutical companies, or their contracted proxy, in supporting pharmaceutical clinical research trials. This position disseminates critical information utilizing exceptional written and verbal communications. The position provides executive level support to the Clinical Assessment Market Development team and special projects. In both arenas, the position represents leadership to internal and external constituents with a high degree of professionalism and confidentiality.

Scope of Role

This is an opportunity to lead in the development and delivery of intellectual property in a rapidly growing pharmaceutical market. This role demands the ability to clearly convey information, active listening, and effectively interact with a variety of stakeholders both verbally and in writing. The Senior Operations Management Analyst will be responsible for ensuring that projects are delivered on time according to the agreed upon scope of work. This individual serves as an intermediary between customers, internal stakeholders and partners— successfully managing the operational execution of projects. Spends most of the time (70%) governing all interactions, building strong relationships, driving positive customer perception, and implementing improvements with a focus on process refinement and strategy implementation. This individual is responsible for issue identification, stakeholder communication, escalation management, problem resolution, and content delivery.

Knowledge, Skills, & Abilities

• Demonstrates raising the performance bar by innovating and striving to exceed expectations in a confident manner.

• Strong analytical skills and ability to develop creative and innovative solutions needed.

• A self-starter with the ability to independently make decisions with a standard of excellence.

• Inherently talented at calmly handling multiple, changing priorities, and competing deadlines.

• Ability to problem-solve, multi-task and successfully lead and manage projects.

• Strong experience in customer relations with the ability to navigate difficult conversations as they relate to customer expectations.

• Leadership skills.

• Successful working both independently and as part of a team.

Overall Responsibilities and Functions

• Supports plans and strategies for providing licensed and translated Clinical Assessment intellectual property to customers.

• Initiate and manage projects in accordance with all relevant guidelines.

• Assumes responsibility for managing multiple projects with varying schedules, scope, and life cycles.

• Manages project finances as it relates to vendor completion and invoicing.

• Proactively identifies potential risks and recommends/implements solutions for mitigation.

• Overcome project development obstacles that arise with independent decision making.

• Actively participate in conflict resolution.

• Independently responds on behalf of Translation Support to operational or customer issues and concerns working closely with leadership.

• Communicates and escalates issues appropriately.

• Maintains clear, concise communication between leadership, vendors, and customers.

• Creates, maintains, develops, and continually updates project plans and schedules.

• Collaborates with stakeholders to provide defined deliverables within timelines.

• Represent Translation Support on project development strategies and plans that support

• Supports other personnel in a matrix organization.

Qualifications

• Bachelor’s degree in management, business administration, health care administration, life sciences, or related field with a minimum of 5 or more years of experience.

• Graduate degree preferred.

• Requires proven project management skills.

• Excellent communication, interpersonal, and leadership abilities.

• Strong client management skills.

• Customer service experience preferred.

• Proficiency with Microsoft Office.

• Excellent planning and time management skills.

• Ability to multitask.

• Excellent organization skills required.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: GENERAL BUSINESS OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 18996

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