Job Information
Equifax, Inc. Customer Service Representative - J00161365 in St. Louis, Missouri
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.
These roles are 100% onsite in our Earth City, MO service center.
WANT TO EARN MORE THAN $22/HR for providing exceptional customer service?
$17.20/hr regular wage $1.72/hr second shift premium (up to) $3.17/hr monthly incentive = $22.09/hr *What you'll do :*
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Contribute to positive team metrics and meet predetermined productivity standards.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Ability to follow a script when conversing with callers
- Follow security processes and procedures at all times when handling calls due to the visibility of personal data
- Accurately communicate call and/or special project status to supervisor.
*What experience you need*
- High School diploma or GED.
- 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- Ability to organize work duties and perform job functions independently preferred
What could set you apart
- Ability to handle a high volume of work and work under deadlines
- Ability to follow policies and procedures; complete administrative tasks correctly and on time.
- Ability to type 35 WPM
- Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity