Grant Thornton is seeking a IT Head of Operations (Senior Director) to join the team. Approved office locations can be found below.

As the Head of Operations for Technology, you will be at the forefront of driving innovation and operational excellence within our Technology organization. Reporting directly to the Chief Information Officer, you will play a pivotal role in shaping the future of our technology organization. This position is not just about managing operations; it's about leading a transformative journey that will enhance our digital capabilities and elevate our organization's performance. You will oversee critical functions such as project management, vendor management, finance management, business analysis, and Global Delivery Services, ensuring they align with our strategic goals and deliver exceptional value to our stakeholders. Your leadership will be instrumental in fostering a culture of collaboration, agility, and continuous improvement, making a significant impact on both the IT department and the broader organization

Your day-to-day may include:

• Lead and manage IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. Develop and maintain project plans, schedules, and budgets. Coordinate with cross-functional teams to ensure project objectives are met.

• Establish and maintain strong relationships with external vendors and service providers. Work with others to negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs). Evaluate and select vendors based on quality, cost, and reliability.

• Oversee the Technology budget, including forecasting, planning, and monitoring expenditures. Ensure financial resources are allocated effectively to support Technology initiatives. Provide regular financial reports and analysis to senior management.

• Conduct thorough business analysis to identify opportunities for process improvements and operational efficiencies. Work with stakeholders to gather requirements, analyze data, and develop solutions that meet business needs. Ensure alignment between Technology initiatives and business objectives.

• Manage the delivery of our Technology services across global delivery centers, ensuring consistency and quality. Develop and implement best practices for service delivery, including standard operating procedures (SOPs) and performance metrics. Monitor and report on service delivery performance.

• Lead the implementation of firm-wide processes around strategic planning, prioritization, governance and execution of technology initiatives.

  You have the following technical skills and qualifications:

• Bachelor's degree required. Advanced or Master's degree preferred.

• A minimum of 15 years of related work experience in IT operations, with a proven track record of successfully managing large-scale projects and teams.

• Certifications in areas such as Project Management

• Proficiency in IT systems, infrastructure, and project management tools. Strong analytical and problem-solving skills.

• Exceptional leadership, recruiting, training, coaching, and mentoring skills. Ability to manage multiple projects and competing priorities in a fast-paced environment.

• Excellent communication and interpersonal skills, with the ability to develop and maintain outstanding internal and external relationships. Expert at presenting complex financial and other concepts in a straightforward way.

• Strong understanding of financial management principles and practices. Ability to develop and manage budgets effectively.

• Experience managing IT operations in a global context, with an understanding of the challenges and opportunities associated with delivering services across multiple locations.

• Ability to travel as needed.

  The base salary range for this position in the firm’s Chicago, IL, Downers Grove, IL, Denver, CO and Baltimore, MD offices only is between $187,500 and $312,500 per year.

  The base salary range for this position in the firm’s Washington, DC, Bellevue, WA, Los Angeles, CA, Newport Beach, CA San Diego, CA, and New York, NY offices only is between $202,500 and $337,500 per year.

  The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $215,600 and $359,400 per year.

About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.

Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.

About the Team

The team you’re about to join is ready to help you thrive. Here’s how:

• Whether it’s your work location, weekly schedule, or flex time off, we empower you with the options to work in the way that best serves your clients and your life. Consistent with the firm’s hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office or client site.

• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.

• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers

• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers

Here’s what you can expect next:

If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.

Benefits:

We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits

• Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.

• Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

  Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

  Additional Details:

  It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.

  Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HR@us.gt.com.

  For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.