This position provides global operational support, both request fulfillment and incident management, for services hosted in the edge, private and public cloud at Emerson. An engineer is responsible for installation/configuration, operation and support of Windows systems hardware and software related infrastructure.

Tasks will be focused on maintaining high availability, performance, and security of Windows based server systems that are provided by our Hosting Services. The Engineer may also work with a lead engineer when migrating, onboarding new clients, or acting as a point of escalation for clients using Windows environments as well as participating in strategic projects and initiatives. As part of the position, the engineer will record information relayed from the customer and the fix steps performed along with their corresponding results accurately in the case management system (ServiceNow). They will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation activity to positively impact customer satisfaction and increase operating effectiveness and efficiency. This role will focus on Windows engineering covering Microsoft Azure, AWS, Alibaba Cloud, Oracle Cloud Infrastructure (OCI) and Private Cloud.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Server Installation and configuration

• Plan and support lifecycle of Windows OS

• User and Group management

• Security and access management

• Security and patch management

WHO YOU ARE: You identify and seize new opportunities. You achieve gained trust and support of others. You attentively listen to others. You scan the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

FOR THIS ROLE, YOU WILL NEED:

• Bachelor Degree in engineering, Computer Science, Information Technology or related field

• 3+ years of relevant experience commensurate with the level of the position (including Co-op and Internship).

• Experience with Azure, AWS and OCI.

• Experience with Virtual technologies: VMWare, Nutanix AHV, Hyper-V

• Experience with RHEL, SLES, OEL

• Fundamental knowledge Oracle EBS, Oracle DB and SAP

• Experience in shell scripting and automation

• Experience in patch management and upgrade processes

• Skilled in troubleshooting and issue resolution while providing RCA

• Proven understanding of network configurations, TCP/IP, iSCSI and kernel configurations

• Solid grasp of performance analysis and tuning

• Authorized to work in the United States without sponsorship now and in the future

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Experience in supporting applications in public cloud environments.

• Experience working requests and incidents from ServiceNow ticket queues.

• Fundamental understanding in a network and/or cybersecurity field.

• Microsoft Certified: Azure Fundamentals.

• CompTia Cloud+, Network+ and/or Security+ Independent, critical thinker, capable of advance problem solving

• Experience of working in a multi-site global environment and multi-site deployment providing business continuity

• Understanding of ITIL processes

OUR OFFER TO YOU:

Flexible Work Schedule - Remote Work Option:

This role has the flexibility of a remote work option up to three days a week. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers .

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage. Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24009608

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.