Description We are offering an exciting opportunity for a Help Desk Analyst in the automotive industry based in St. Louis Park, Minnesota, United States. As a Help Desk Analyst, you will be the main point of contact for all technology-related issues, ensuring quick and efficient resolution. You will also be responsible for providing support to employees across the organization and maintaining accurate documentation of all the issues resolved.

Responsibilities:

• Serve as the first point of contact for all technology-related issues

• Efficiently resolve customer inquiries and requests in a timely and detail-oriented manner

• Troubleshoot technical issues related to hardware and software, including desktops, laptops, printers, and other peripherals

• Document and maintain a record of all customer issues and resolutions in the helpdesk ticketing system

• Escalate complex issues to senior support resources as required

• Manage the provision and deprovision of user accounts

• Install technology equipment such as PCs, printers, phones, etc. at company sites

• Provide excellent customer service across the organization

• Answer incoming phone calls and emails related to technology issues

• Utilize skills such as Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Provide Technical Support, Remote Desktop Support, Windows Remote Desktop. Requirements • Proficiency in Cisco Technologies is a must.

• Familiarity with Citrix Technologies is required.

• Experience with Mac Computers is essential.

• Knowledge of Microsoft software and systems is necessary.

• Ability to manage and maintain Active Directory.

• Proficiency in handling Apple Devices.

• Skilled in troubleshooting and maintaining Computer Hardware.

• Ability to Provide Technical Support to both team members and clients.

• Experience in Remote Desktop Support is required.

• Familiarity with Windows Remote Desktop is a must. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .