Working Title: Customer Service Specialist Intermediate

Job Class: Customer Service Specialist, Intermediate

Agency: Administration Dept

• Job ID : 84686

• Location : St. Paul

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 03/08/2025

• Closing Date : 03/27/2025

• Hiring Agency/Seniority Unit : Administration Dept / Administration-AFSCME

• Division/Unit : Plant Mgmt Parking

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes, 1%

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : FMD Business Ops

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to initiate, provide, renew and cancel parking contracts for external customers, ensure parking assignments are made in accordance with established rules, policies/procedures, directives and priorities, handle cash receipts, serve as liaison to Metro Transit and provide Metro pass services to eligible customers. Coordinate on-going maintenance and repairs for parking pay stations, provide security services to assigned parking lots, ramps and garages, prepare statistical reports for parking on a quarterly basis, encourage alternative transportation options, serve as back-up to scheduler/dispatchers for direct tenant services to external customers; and administrative/support services including support to the Supervisor and Business Operations Manager.

Minimum Qualifications

• Customer service skills sufficient to provide prompt, courteous and accurate information via email, phone, in person and through public presentations.

• Ability to effectively communicate and elicit information with tact and diplomacy in difficult situations.

• Ability to multitask in a public facing customer service environment.

• Skilled in computer programs such as Microsoft Office Suite.

• Typing/keyboarding skills to accurately compose correspondence free of spelling and grammatical errors.

• Data entry skills sufficient to create, enter, and process data and information records.

• Fluent English language skills to effectively understand, be understood, and communicate detailed information in person, via email, and over the phone.

Preferred Qualifications

• One or more years of office and/or customer service experience in a receptionist, customer service, service desk, dispatch, banking or similar role.

• Excellent, dependable attendance and punctuality record.

• Skills in computerized procurement systems, such as the State of Minnesota’s SWIFT system, sufficient to enter and access information and identify and adjust for potential problems.

• Experience with desktop publishing and website management.

Physical Requirements

Ability to do some lifting (up to 25 lbs) and moving boxes with files.

Additional Requirements

MUST HAVE A DRIVER'S LICENSE AND ACCEPTABLE DRIVING RECORD. SUCCESSFUL APPLICANTS MUST PASS A CRIMINAL BACKGROUND CHECK THROUGH AMERICAN DATABANK AND EMPLOYMENT REFERENCE CHECKS.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.