Overview

Fairview is looking for a Performance Improvement (PI)- Operating System Training Consultant.

Job Summary:

As a professional member of Transformation Office, the Performance Improvement Operating System Training Consultant develops, continuously improves, and drives adoption of our Operating System (how we develop our people, manage our work and drive improvement at MHealth Fairview). As a result, this role helps lay a foundation for operational excellence and execution of our system strategies. This position ensures leaders and teams understand and develop skills to actively use the Operating System to engage in continuous process improvement to enhance performance and create efficiencies. The PI Consultant understands, advocates, and promotes innovative ideas, transparency and informed decision making in compliance with industry standards. This role collaborates closely with project managers, change management practitioners, and operational owners in developing project plans to support quality implementation, adoption, and sustainment of desired project outcomes.

The PI Consultant brings knowledge in process and quality improvement, consulting, and operating systems that drive dramatic improvement across the system. The role is expected to be proactive, solution-oriented, biased toward action, and an exceptional communicator with strong interpersonal skills. This role, in partnership with leadership, is continuously gaining knowledge and skills of the fundamentals of the process | continuous improvement services.

As a key member of the Transformation Office team, the PI Consultant is patient, family, provider, and workforce centric and helps to expedite teams and programs to achieve improved performance.

Location

This is a mobile position so onsite work will be required.

About the Transformation Office

In Fairview’s Transformation Office, we advance strategic priorities to support Fairview’s goals, financial health, and long-term viability. As a high-performing, innovative team invested in discovery, research, and system thinking, we partner with operational teams to facilitate cross-functional collaboration, resource distribution, strategic planning, and execution. By leveraging the Fairview operating system, standard workflows, dedicated resources, and comprehensive reporting, we support the transformation of the organization into a more efficient, agile, and forward-thinking entity, ensuring success and sustainment.

About Fairview

Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services.

*Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other. *

Responsibilities Job Description

Job Expectations:

• Create Operating System training curriculum, materials and tools for all levels of the organization.

• Facilitate training sessions to internal Transformation Office and broader Fairview organization.

• Defines and deploy ideal behaviors, systems and tools of Fairview Operating System including serving as owner for Strategy Deployment, Daily Engagement, Tiered Management, and Leader Standard Work Systems.

• Works to ensure that the Operating System methods are actively used by operational teams and are consistent with other areas of the business/system.

• Anticipates and identifies barriers to change and develops countermeasures in conjunction with leadership to overcome the barriers

• Practitioner of, and consultant to operational leaders on, Lean and/or Six Sigma principles, systems and tools, effective use of visual management, project management, team facilitation, education/training and data analytics.

• Leads and facilitates process improvement project teams simultaneously to achieve improved outcomes through effective assessment, planning, coordination, facilitation, implementation, and overall management of the improvement event. Creates project documentation (i.e., documented workflows, procedures, standards, training material, sustainment plan) to support implementation efforts, spread to other areas, and sustainment and hands off to the operational owner and project manager as part of project sign off.

• Drives sustainability of the work by designing, building out and executing the framework with the operational team to ensure that the implemented programs and projects are adhering to standard processes and procedures, sustaining performance, and aligning accountability.

• Supports the operating system which includes Daily Engagement System (DES), tier huddle process, leader standard work, and ensuring execution through operating system on performance dimension goals.

• In partnership with Transformation Office leadership and peers, supports in development, and continuously learn core Transformation Office Service Offerings that will reside on Transformation Office SharePoint site.

• Adheres and contributes to standard practices defined by the Transformation Office and standard tools/artifacts.

• Applies analytical/quantitative thinking to problem identification and solving and balance it with decision making.

• Acts with relentless pursuit of efficiency and value creation. Engages thought partners across the organization that challenges status quo through innovation and technology integration.

• Develops and maintains strong working relationships with sponsors, operational owners, and team members to become trusted advisor and achieve organizational targets. Engages in frequent status updates and leverages issue escalation pathway as outlined in project charter and service level agreement.

• Works collaboratively with and proactively engages Change Management Practitioners to support quality implementation, adoption, and sustainment of desired project outcomes.

• Fosters a culture of respect for people and continuous improvement, lives the Fairview and Transformation Office Commitments

• Knowledgeable of Fairview Operating System and incorporating process, artifacts, and training into project work.

• Participates in work with peers and other departments to create an excellent understanding of workflows and interdependencies and identify and implement strategies to improve the Transformation Office.

• In partnership with leadership, engages in and contributes to routine education and development of Transformation Office to multiply knowledge and skill to build a high-performing, sustainable team.

• Participates in regular team and department meetings, contributing to a sense of community amongst the team and sharing best practices, performance, and service offering updates.

• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards. (i.e., CMS, DHS, The Joint Commission, OSHA (Occupational Safety and Health Administration).

• Performs other duties as assigned

Qualifications

Required

Education

• Bachelor’s degree

Experience

• 1-2 years of process improvement experience

• Successful execution and leadership of projects with progressive leadership? with scope of work including site operations or service line

• Diagnosis and analysis of the tools and techniques required to understand and analysis the current state and solve problems.

• Implementation and improvement of the tools and techniques required to apply and sustain lean in the workplace.

• Experience developing and presenting a training curriculum and materials that led to increased understand and use of knowledge and skills.

• Experience with development and/or deployment of a lean management system

License/Certification/Registration

• Lean or Lean Six Sigma or equivalent work experience in Lean Organization

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.