Student Services Officer

Doerr School of Sustainability, Stanford, California, United States

Student Services

Post Date Aug 15, 2024

Requisition # 104250

This position is based on Stanford’s main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

About Us

The Stanford Doerr School of Sustainability strives to create a future when humans and nature thrive in concert and in perpetuity. The school is made up of a three-part structure to drive global impact: Our academic departments and programs educate students and create new knowledge across areas of research that are crucial for advancing the long-term prosperity of the planet and people; Institutes bridge scholarship at Stanford and beyond, bringing multiple viewpoints to bear on urgent challenges; The Sustainability Accelerator drives new policy and technology solutions through a worldwide network of partners who work with our teams to develop solutions at a global scale. The school is dedicated to creating and supporting a diverse, equitable, and inclusive environment, and to creating solutions that benefit all people, particularly those most affected by environmental damage and climate change.

For more information on the school, clickhere.

TheDepartment of Energy Science & Engineering(ESE) focuses on developing the engineering science needed to transform the global energy system to sustain the people and the planet.

The Department of Energy Science & Engineering is seeking a student services professional to provide administrative and operational support to faculty and students as a member of the ESE Student Services Team. The Student Services Officer will be responsible for course scheduling, bulletin updates, student event planning, student services systems support, data collection and reporting, student life, and maintaining relevant websites.

The ideal candidate will be highly motivated, organized, and customer-service and detail oriented. The successful candidate will have a good sense of humor and the ability to interact well with our current administrative team, faculty, and students in a culturally diverse environment.

Your Responsibilities will include:

• Oversee, review, and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions to issues of eligibility, course enrollment, and program requirements

• Develop recommendations and collaborate with staff, faculty, and other offices to resolve programmatic issues within the school and across functional units (such as strategizing to ensure optimal enrollment).

• Provide advice to students on a range of issues, including, but not limited to: academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.

• Apprise students of research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.

• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.

• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses, and to influence current processes and policies.

• Develop, analyze, influence, and review policies, processes, and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendations for implementation of changes.

• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.

• Coordinate logistics for student events (e.g., orientation), community building events, and student services related meetings. Provide on-site event management.

• Manage the course scheduling process, interacting with faculty and central offices to resolve issues.

• Maintain department Bulletin information and student-related web pages.

• Provide admissions and systems support. Manage admissions email and inquiries.

• May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs, and other external functions.

• May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.

• May train and supervise other staff, volunteers, and student and temporary workers.

To be successful in this position, you will need:

Education & Experience:

Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.

• Basic computer skills, including experience with Microsoft Office Suite.

• Basic analysis and problem-solving skills.

• Customer service skills.

• Relevant computer systems/technology experience.

• Understanding of financial transactions.

• Ability to learn and understand compliance with legal, financial, and university policies and external regulations.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu.

In addition, our preferred qualifications include:

• Knowledge of Stanford University systems and policies.

• Experience planning and coordinating a wide variety of events.

• Experience with web site maintenance, preferably using Drupal.

The expected pay range for this position is $66,560 to $85,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.

• A caring culture . We provide superb retirement plans, generous time-off, and family care resources.

• A healthier you . Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.

• Discovery and fun . Stroll through historic sculptures, trails, and museums.

• Enviable resources . Enjoy free commuter programs, ridesharing incentives, discounts and more!

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting acontact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Schedule: Full-time

• Job Code: 7501

• Employee Status: Regular

• Grade: F

• Requisition ID: 104250

• Work Arrangement : Hybrid Eligible