Coordinator, Streaming & Live Events

Employment Type: Full Time

Date Posted: 9/20/2024

Location: Sunnyvale, CA

Pay Range: $36.00 - $38.00 per Hour

Job Number: JO-2409-2504

Primary Function

The Coordinator is at the functional center of a live event production team, serving as a liaison for clients, staff, and crew. In aligning the technical and logistical aspects of live streaming and broadcast video production, you’ll work closely with a diverse team, including Account Management, Live Operations Leads, and Streaming Engineers. The person in this role ensures seamless execution of high-impact live events. Production knowledge, organizational skills, and collaborative spirit will drive the success of streaming and event initiatives.

PAY TRANSPARENCY

Range: $36/hr. - $38/hr.

Duties & Responsibilities

• Partner with various departments to configure, set up, and monitor live streams across multiple platforms, including LinkedIn Live, Microsoft Teams, and YouTube Live.

• Coordinate with streaming producers to schedule, test, and execute live streams, ensuring all technical and operational aspects are covered

• Utilize CRM tools such as Teams, Slack, Airtable, Jira, and ServiceNow to track project progress, manage tasks, and ensure timely execution

• Author detailed reports on viewer behavior and experience for each event, providing insights that drive future improvements

• Troubleshoot streaming issues by collaborating with vendors, engineers, operators, and streaming producers to find and implement solutions

• Facilitate the onboarding and support of major broadcasters on LinkedIn Live and other streaming platforms

• Collaborate with technical producers to manage live broadcast execution at onsite, remote, and offsite studio locations, ensuring smooth operation throughout the event

• Provide post-event support by analyzing attendance metrics and producing viewership analytics reports on a per-project/event basis

• Maintain and update live-streamed event metadata to ensure project data is accurate and current

• Organize, attend, and actively participate in stakeholder meetings, ensuring alignment and clear communication

• Ensure all projects adhere to established frameworks, and maintain accurate documentation and records for due diligence and financial purposes.

• Assign tasks to internal teams, assist with schedule management, and prepare/update project status reports

• Process invoices, update tracking reports, and manage files related to project financials and due diligence

• Assist with team activities, documentation, and special projects

• Other duties as assigned

Skills & Qualifications

• Knowledge of live streaming technologies and video broadcasting platforms, including LinkedIn Live, Microsoft Teams, YouTube Live, and others

• Technical understanding of video and audio encoding workflows, including familiarity with cloud-based encoding solutions

• Proficiency in using CRM tools and project management software such as Teams, Slack, Airtable, Jira, and ServiceNow

• Strong project coordination and planning skills, with the ability to coordinate multiple tasks and ensure timely execution of live streaming projects

• Outstanding verbal and written communication, and collaboration skills, with the ability to interact effectively with internal teams, stakeholders, and external partners

• Strong customer service skills, with a focus on providing exceptional support and assistance to both internal teams and external broadcasters

• Ability to clearly articulate technical concepts and requirements to non-technical stakeholders, ensuring smooth collaboration and understanding

• Basic understanding of AV systems and equipment, including audio consoles, video switchers, encoders, and related hardware

• Skilled in documenting and reporting on project progress, viewership analytics, and post-event metrics to provide actionable insights

• Proficient in managing metadata and maintaining accurate records for live-streamed events, ensuring data integrity and compliance

• Proven ability to adapt to dynamic environments, handling unexpected challenges and making quick decisions under pressure

• Demonstrated problem-solving skills, with a proactive approach to identifying and resolving issues related to live streaming and broadcast video

• Ability to facilitate effective teamwork and maintain positive working relationships with various stakeholders involved in live streaming projects

Education & Experience

• 3+ years of hands-on experience in live production and/or studio production environments, demonstrating a strong background in project management

• Technical Project Management certifications preferred and supported

• Bachelor’s Degree in a relevant field such as Media Production, Communications, or a related discipline is preferred

To Apply

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Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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