Network Operations Manager

Sunnyvale,California,United States

Software and Services

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned — and now can’t imagine living without. If you’re excited by the idea of making an impact, joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world, a career with Apple might be your dream job! The Core Network Services Operations team keeps Apple’s world-class MPLS backbone network running smoothly and efficiently. We are a global community of engineers who operate the diverse technology, protocol, and vendor stack that interconnects all facets of Apple’s network at a scale that is second to none. We’re seeking a hard-working and passionate person to manage a dynamic and exciting team within Apple’s Global Networking Services. You will be skilled in cross-organizational collaboration, liaising with our internal teams as well as our external service providers to ensure exceptionally high network availability. As the Network Operations manager, you will lead the global team of network first responders to triage and mitigate critical network incidents. This position provides the opportunity to lead and operate a ground breaking, global, multi-vendor environment.

Description

The Core Services team is responsible for connecting people across the globe to Apple, as well as keeping our sites and services globally connected. As the operations manager, you will be responsible for leading the global team of engineers working proactively to ensure the stability and reliability of that connectivity. The role requires leading incident response, defining and implementing proactive monitoring strategies, driving network efficiency efforts, as well as collaborating with cross-functional teams and external teams in order to support business growth and network evolution. This position is based in Elk Grove, California, reporting to the Global Network Services Operations Manager.

Minimum Qualifications

• A minimum of 5 years of network operational experience, including 3 years as Operations manager in a large scale enterprise or service provider environment

• Experience evaluating and leading outages to business critical infrastructure

• Experience with network monitoring and telemetry tools (SNMP, NetFlow, Streaming Telemetry)

• Working knowledge of TCP/IP, and BGP

• Proficiency in communicating network related KPIs (Key Performance Indicators) and conducting operational reviews to management

• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes

Key Qualifications

Preferred Qualifications

• Bachelor of Science in Computer Science or equivalent experience

• Strong analytical and organizational skills

• Flexibility to work early morning or late night shift patterns required

• Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems preferred

• Experience with IP/MPLS, BGP, OSPF/ISIS, EVPN/VXLAN, and Segment Routing

Education & Experience

Additional Requirements

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $173,100 and $260,400, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

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