Facilities Coordinator

Job ID

179727

Posted

12-Aug-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management, Property Management

Location(s)

Sydney - New South Wales - Australia

Deliver a dynamic guest experience for tenants and external visitors

Work for a strategic client account

North Shore Sydney | St Leonards

Assist with the efficient, cost-effective operation, maintenance of services within the allocated property to ensure plant reliability, tenant satisfaction, sustainability and preservation of property assets, safety of all services and systems, essential services, building structure and risk management. Supervise contractors for high levels of service performance.

The Facilities Coordinator has the responsibility to maintain and foster healthy, productive and harmonious professional relationships between the client, tenants, staff, associates and employer which embodies and consistently promotes the CBRE Corporate Values, Ethos, Policies and Practices.

Finally, the Facilities Coordinator will be a self-motivated individual who can successfully negotiate, communicate and liaise with multiple levels within an organisation, whilst possessing impeccable personnel presentation standards.

The opportunity:

Concierge:

• Concierge duties include greeting all guests, resolving problems proactively, and promoting concierge services to improve customer experience.

• Strong emphasis on professional communication both face-to-face and online, along with execution of specific customer service tasks.

• Lobby management includes identifying opportunities to enhance lobby experience, managing OH&S procedures, and maintaining up-to-date tenant details.

• The concierge is also responsible for driving tenant engagement and promoting collaboration to maximize concierge services.

• Accountable for end of trip facilities, ensuring cleanliness, identifying areas of improvement, and monitoring usage of bike storage and towel use.

Facilities Coordinator:

• Achieve and ideally exceed prior years' tenant survey results and industry benchmarks.

• Assist the Facility Manager in delivering the capital works program and maintaining operating expenditure within budget, while complying with DEXUS's business procedures and laws.

• Ensure third-party contracts are in place before works commence and manage contractor/sub-contractor relationships and performance.

• Deliver reliable, efficient, and cost-effective operation of all plant and equipment, achieving all relevant KPIs outlined in the agreement between DEXUS and CBRE.

• Work with the Facilities Manager to monitor services in buildings, rectify service failures, and ensure adherence to established policies and procedures.

About you:

• Proven experience in a similar role with strong customer service skills is necessary.

• Should possess strong interpersonal, written and verbal communication skills, and ability to manage relationships.

• Proficiency in call handling, query resolution, and use of Microsoft Office Suite and call centre technologies.

• Previous experience in Front Desk, Concierge, or other hospitality roles would be beneficial.

• Superior problem-solving skills, ability to adapt, and work independently with a passion for providing excellent user experiences.

So, what's in it for you?

• Working alongside an experienced and established team/leader.

• The opportunity to join a Global brand with and a growing national team.

• Our company is diverse and so are the opportunities for professional and career development.

• Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.

• Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.

About us:

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate. 

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

This is the place where talented people who want to do impactful work can realise potential in every dimension.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you! #WeAreCBRE

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)