Employment Type:

Full time

Shift:

Description:

• Position Title: Receptionist Position Summary: The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environmentSchedule appointments on provider schedulesReview schedules based on provider preference lists and update appropriatelyCollaborate and communicate regularly with management regarding goals, needs/concernsPre-registrationReviewing revenue reports to ensure charges are billed appropriatelyCollect co pay/balances due for each patientChecking in patients for appointmentsChecking out patients for appointmentsPhone support – Incoming and outgoing phone callsScanning and faxing documentationConfirmation phone calls

General Performance Criteria:

• Performs critical job functions that lead to a stream-lined and efficient patient experience

• Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards

• Meets performance measures in place for each job function and complete job functions by established review date

• Works collaboratively with staff and management Communication:

• Maintains confidentiality related to patients, family and employees and information specific to service area.

• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.

• Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.

• Uses appropriate diction and grammar in conversations. Customer Service:

• Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

• Customer service orientated.

• Adheres to hospital confidentiality statement. Service Specific Skills:

• Receives and distributes messages, packages and supplies to the appropriate person or place.

• Implements the day-to-day operations of specific service or environment.

• Maintains a safe and secure environment. Equipment:

• Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter. Education, Training, Experience, Certification and Licensure: High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise. Special Equipment, Skills, or Other Requirements: Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated. Work Environment and Hazards: Office setting – exposure Class I or II; service specific.Remote option may be available. Physical Demands: Light work – standing, walking, sitting, and lifting. Work Contact Group: All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff. Supervised By: Manager or Coordinator Supervises: N/A Career Path: Other clerical function or leadership role in filedPay Range $18.00-$24.85 based on experience and location

• Purpose Purpose

Attachments

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran