Job Information
YMCA of Pierce and Kitsap Counties Member Services Director in Tacoma, Washington
The YMCA of Pierce and Kitsap Counties is seeking a *Member Services Director *to join our team!
The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.
This position supports the work of the Y, a leading non-profit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.
The Member Services Director* *works with senior branch staff to implement member services strategies that focus on recruitment and retention of members.
Key Responsibilities:
- Direct and organize member services team with a focus on member experience and retention.
- Coordinate and support program and membership enrollment and systems in support of member experience.
- Assist marketing efforts focused on internal/external marketing strategies and production of material to support member experience and retention.
- Track and utilize data to drive staffing schedule and experiential decisions.
- Distribute results, organize, and maintain reports.
- Supervise all aspects of membership accounting and processes to include all transactions.
- Key liaison to Association Engagement Center.
Are you a good fit?
- You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
- I have a Bachelor's degree and/or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development.
- I love working with people.
- I know how to give great customer service.
- I am organized, and proactive and know how to get things done.
- I am comfortable on a computer.
- I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events
- Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.
Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
*Wage: * $21.47 to $23.47 per hour, depending on qualifications
*Hours: *Full-Time, 40 hours per week
Location: *Tacoma Center YMCA, Tacoma WA *
*Benefits: *
- Medical, Dental, and Vision benefit plan options
- YMCA paid Life and Long-term Disability Insurance
- Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
- Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
- 8 paid Holidays/Floating Holidays per year
- Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
- Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
- Professional training, education and certification opportunities
- 20% discount on YMCA programs, childcare services and merchandise
Public Service Loan Forgiveness eligibility for Full-Time employees
*Ignite your Passion, Live the Y Cause, and Join our Team! *To apply visit our website at www.ymcapkc.org{rel="nofollow"}.
The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusio