• Responsible for the day-to-day end user support for the ARDx SAP Systems.

• Diagnosing, analyzing and resolving issues efficiently.

• Identifying and designing system enhancements required in response to incidents raised by the user community.

• Delivering such changes through the ARDx SAP System landscape.

• Completing functional and configuration documentation for any solutions delivered.

• Providing training to users on standard ARDx processes.

• Maintaining SAP process related documentation in accordance with our Change Management policies and processes.

• Contributing to our continuous improvement initiatives relating to the processes we use to resolve Incidents / Change requests.

• Establishing a strong and effective working relationship between the Functional and Security based SAP teams as well as the Transition Management and Project teams.

• Assisting in the assessment, determination and documentation of customer requirements for services provided by GIS.

• Abiding by all GIS Policies and Procedures pertaining to security of data, the network and its applications, proper account access and management, and general Standard Operating Procedures.

• Undertaking any other duties reasonably requested to meet business needs.

PROBLEM SOLVING, DECISION MAKING & ACCOUNTABILITY

• Self-motivated, team-oriented approach, able to operate effectively in a busy environment.

• This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.

• Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.

• Works independently / part of a team to produce solutions in support of customer service level agreements.

• Works proactively and uses own initiative to ensure business needs are met effectively.

• Ensures all solutions adhere to applicable change control requirements.

• Addresses immediate service needs of all end users regardless of Business Unit affiliation.

KEY SKILLS

• Good time management skills, with proven ability to prioritize and organize a demanding workload, adapting to fit the changing needs of the business.

• Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner.

• Self-motivated and team-oriented approach, able to work well with direction and independently.

• Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems.

• Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams.

EDUCATION/EXPERIENCE

• A minimum of 5 years of SAP FICO support experience with configuration knowledge.

• A broad understanding of SAP functionality.

• Experience of current SAP technology e.g. SAP ECC6.

• Experience of working cross-culturally and cross-functionally and ability to adapt personal style to different environments

• Organizational skills to make sure the team are achieving high levels of service.

• Strong analytical skills

• Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.

• Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.

• An understanding of the following technologies: • Windows Operating Systems (XP, 7, Server 2003/2008/2012) • Microsoft Office software (Outlook, Word, Excel, PowerPoint) • Wireless technology

• Experience of working in a team-oriented service desk / application support environment, with the ability to positively contribute to cross functional teams

• Amenable to work onsite

• Must be open for a flexible/shifting schedule

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com