Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to our most strategic organizations.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the

largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The

AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer

success. AWS Support also partners with a global list of customers that are building mission-critical applications on top

of AWS services.

Key job responsibilities

• You’ll build solutions, provide technical guidance and advocate for the customer

• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity

• Develop trusting relationships with customers, understanding their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management

• Consult with a range of partners from developers through to C-suite executives

• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS

• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

• Uplift customer capabilities by running workshops, brown bag sessions, etc.

Watch a short video about life as a Technical Account Manager here: https://www.youtube.com/watch?v=J_Rm0QgWvQ8

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

A day in the life

As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, Bedrock, SageMaker, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job

description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or

includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered

cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500

companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is

why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion

that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations

on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our

uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find

endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-

rounded professional.

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience

• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24x7 operational services or support environment

• Experience in internal enterprise or external customer-facing environment as a technical lead

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.