Pay : 21/HR

Hybrid : 3 days in office/2 days remote

Hours : 9:30am - 6:00pm

Job Description : Call center role handling 60-80 calls per day from drivers/carriers who have encountered a disruption after scheduling a load pickup on the app. Drivers go into the app and request a call back if they are experiencing a disruption and it’s expected for them to receive a call from this team within 5 minutes. Could be anything from they have an issue on the road including a flat tire, truck is broken down, etc or could be issues with the app, disputes, and more. Drivers/carriers are experiencing an issue so may be frustrated and there is no set script – these folks need to be able to troubleshoot and think outside the box to resolve issues.

Qualifications : Call center background with experience dealing with irate customers and having to resolve complex problems without a script. Ex: Tech Support.

Training : In person for 3 weeks, then 2 weeks of metric production. Total of 5 weeks before considered “full production”. Would start on their respective schedules after week 3.

Performance Metrics : AHT of 6 minutes, work items per hour, utilization (time they are actively working in que), call quality, and business impacting metrics (did they make an error that impacted the business negatively).

Background : Call Center/Customer service/collections/critical thinking/help desk

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.