Description

Purview of a Operations Manager

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

· Developing and/or referring to performance metrics to drive team performance and business results.

· Identifying the business impact of trends and making data backed decisions.

· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.

· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• 1+ years of employee and performance management experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

• Bachelor's degree or equivalent

• 2+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

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