Are you seeking an opportunity to expand your skills and knowledge as a Dispatcher? Look no further and apply today.

Opportunity: **CHAMP Dispatcher / DOC Operator I

Location: Thomaston, GA

Job Type: Full-Time, Hourly, On-site

Salary: $17.51 /hr (commensurate on experience/qualifications)

Who we are:

Maldonado-Burkett, LLP (M-B), a Texas based Engineering firm established in 2007, has an immediate opening in **Thomaston, GA for a CHAMP Dispatcher / DOC Operator I. M-B nurtures a culture where team members are supported, included, and empowered to make meaningful decisions. We have steadily grown to six offices across Texas and Georgia with almost 100 team members. We offer generous opportunities for career development and growth. If you're looking for an opening where you can make an immediate impact, we welcome your application.

**Work Perks:

Health / Dental / Vision with Employer Contribution Employer Matched 401(k) Health Savings Account Employer Paid Life Insurance Paid Holidays and PTO Accrual Professional Development Opportunities

**What we are looking for:

M-B is currently hiring Full-Time CHAMP Dispatcher / DOC Operator I to be based out of the District 3 Operation Center in Thomaston, GA. This is an entry-level role that provides on-the-job training. The position necessitates physical presence at the client's location with limited prospects for remote or work-from-home opportunities, subject to the client's needs or requirements. Any modifications to reporting location or method will be determined by the client's requirements. Since operations are conducted 24/7/365, employees may be required to work holidays, weekends, and special events.

**This site is not accessible via public transportation; reliable transportation will be a requirement

How you'll make an impact at M-B as a CHAMP Dispatcher / DOC Operator I:

Maldonado-Burkett DOC Operators are contractors working for the Georgia Department of Transportation with oversight of 31 counties in the district. Shifts will include but not limited to:

• Coordinating with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstates. Maintain operational awareness of the location of all field CHAMP Operators assigned to that shift.
• Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district.
• Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel.
• Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
• Adhere to radio protocol and procedures; and use proper 10-codes
• Support organization's goals and values
• Detailed documentation and reporting of traffic incidents.
• Detailed documentation and reporting of traffic signal conditions.
• Obtain and report traffic incident status information to and from multiple agencies.
• Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists.

What it takes to be successful as a CHAMP Dispatcher / DOC Operator I:

Data Entry Skills-must be proficient in Microsoft Word and Excel

Experience in Call center, extensive customer service background.

911 Operator or dispatching preferred

Must be able to multitask.

Demonstrated proficiency in dispatching field personnel via rad