By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Job Description

Title: Order Management Specialist

Reporting to: Finance Director

Contract : Permanent

Activity : Full-time (100%)

Start date: January 1st, 2025

Location : Tolochenaz, Switzerland

We are looking for an ‘Order Management Specialist’ to join the Lunaphore team and support the company growth worldwide. The role will focus on processing, managing and fulfilling orders from customers. It is a key position interfacing with customers and Lunaphore teams including Sales, Customer Support and Supply Chain.

Key responsibilities

• Processing purchase orders in the ERP system and communication of order confirmation to customers

• Act as Nexus between Sales, Finance, Supply Chain and Management for instrument allocation and planning of shipments

• Manage the interaction between customer and forwarder during shipment process for the last mile delivery

• Responsible for the timely fulfilment of orders from customers and internal departments (Scientific Affairs, Customer Support, Intercompany purchases, etc)

• Be the first point of contact for customers in case of issues with orders, shipments, or invoices

• Manage the process for returned or replaced sellable goods

• Planning of customer support activities, including installations, trainings and maintenances, as well as creation of quotes and order confirmation for services

• Coordinate the timely completion of documents for tender participations, support the sales team for vendor registrations

• Manage the Sales and Operations Planning, monitor the stock for finished goods and spare parts

• Send out customers satisfaction survey, keep databases up to date, create and manage KPIs, improve order management process

Qualifications

• Bachelor’s degree in Business Administration, Finance, or similar

• 3-5 years of related experience, preferably in a fast-scaling company

• Experience in life science industries is a plus

• English required, French is a plus

• Experience with Microsoft Dynamics 365 Business Central is a plus

• Strong interpersonal skills, excellent problem-solving abilities, and great attention to detail

• Ability to work independently and with a pro-active mindset

• A good understanding of customer service principles

Why Join Bio-Techne:

We offer competitive wages along with extensive benefits for employees and their families.

We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.

We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.

We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.

Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.