Our client, one of the top 5 banks in Canada, is hiring a Bilingual French-English Help Desk Specialist to work in a hybrid role in their downtown Toronto location.

Summary:

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

• Troubleshooting customer concerns over inbound phone calls

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments

• Troubleshoot and resolve operational issues promptly and professionally

• Be a single source of knowledge and deliver a consistently great service experience for employees Ensure all learnings are captured and cycled back into project team for future implementations

• Ensure conference/meetings rooms on Ecosystem landing floor and base floors are maintained according to Ecosystem standards. Provide orientation to technology equipment for Ecosystem citizens or guests as required and receives food delivery for meeting rooms on landing floor

Must Haves:

• Fluent English/French - Mandatory (no exceptions, bilingual and fluency in both required)

• 1-2 Years Customer Service Experience

• 1-3 years of browser troubleshooting practices

• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have:

• Previous Help Desk or Contact Center experience

• Technical Help Desk Experience

Soft Skills:

• Strong Verbal and written communication skills

• Problem solving skills

• Customer service

• Empathy, finesse and interpersonal skills

• High ability to work independently and manage one’s time

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.