Competition #2025-167-CP Client Service Representative (2025-167-CP)

Employment Type: Full-Time Permanent, Bargaining Unit 

Work Hours: 35 hours/week, Monday-Friday 8:30am – 4:30pm

Work Setting: Exclusively Onsite

Salary: External: E7 - $42,843.24

Internal: E8 - $43,717.59  

Application Deadline: March 10, 2025, by 11:59 pm

Program Overview – Language Programs, Community Programs

Newcomer Programs & Services has served newcomers and refugees in Toronto for over four decades. Its mandate is to help newcomers and refugees settle, adjust, and integrate into society. Funded by the three levels of government, WoodGreen Newcomer Programs & Services operates English language training programs, settlement services, employment support programs, mentorship, networking activities, and social and recreational activities. Newcomer Programs & Services is committed to providing friendly and professional services to all newcomers to help them connect with Canadian society and their new way of life.

What You Will Do

• Provide professional, respectful, and welcoming reception services including receiving clients and community service providers in person, by telephone, email, or online.

• Receives clients in person and/or by telephone at reception, and provides professional, respectful and welcoming client services.

• Answers online questions from clients in relation to reception (opening and closing hours etc.)

• Assists in client registration and appointment making.

• Assists in data entry and compiling statistics.

• Keeps accurate and confidential records, including client intake forms and related documents.

• Assists the team in clerical tasks, e.g. filing, faxing, photocopying, telephoning, emailing, distributing information/forms to clients, and room booking.

• Works with other Client Services Representative to ensure on-going co-ordination within the Unit

• Respectfully collaborates and cooperates with other staff within the unit to ensure clients’ success and integration in programming.

• Participates as a member of the Newcomer Programs and Services in developing and implementing unit goals and objectives.

• Responsible for implementing all activities as per the annual work-plan developed together with the Manager within the stipulated timeframe.

• Engages in training and education to upgrade skills as directed by WoodGreen Community Services to fulfil the responsibilities of the position.

• Maintains all aspects of confidentiality relating to clients, volunteers, staff, community members and community partners.

• Ensures the anti-racism objectives and community development principles of organization are respected and followed.

• Participates in regular supervisory sessions with the Program Manager.

• Participates in regular staff and unit meetings.

• Performs other related duties as required from time to time.

  What You Bring to the Team

• Secondary school diploma.

• 2 + years of reception/clerical/customer service/office administration experience.

• Excellent interpersonal skills with a strong ability to cultivate relationships while maintaining confidentiality and exercising sound judgment.

• Second language required.

  What Will Set You Apart

• Must be able to work independently,

• Cross cultural awareness

• Proven proficiency in verbal and written communication skills and familiarity with digital tools such as Office 365 and Client Relationship Management (CRM) systems.

• Skilled in organization and multitasking; capable of meeting deadlines within collaborative team settings.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

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