Job Description:

As a Senior AWS Connect Developer, you will act as the technical authority on AWS Connect within the Support Voice Platform team. Partnering with the business transformation team, you will lead the design and implementation of innovative contact center technologies integrated with Salesforce CRM. This role involves collaborating with senior stakeholders and business partners to provide strategic technical guidance, ensuring best-in-class solutions for our customers. You will report to an Engineering Manager on the Voice Platform team within the product organization.

Key Requirements:

• Receives assignments from the project lead or Team Lead (TL), develops functional and design specifications, gets approval from all collaborators.

• Ensures that assigned area/areas are delivered within the set timelines and required quality objectives.

• Provides estimations, agrees task duration with the manager and contributes to project plan of assigned area.

• Analyzes scope of alternative solutions and makes decision about area implementation based on their experience and technical expertise.

• Leads functional and architectural design of assigned areas. Makes sure design decisions on the project meet architectural and design requirements.

• Addresses area-level risks, provides and implements mitigation plan.

• Reports about area readiness/quality, and raises red flags in crisis situations which are beyond their AOR.

• Responsible for resolving crisis situations within their AOR.

• Initiates and conducts code reviews, builds code standards, conventions and guidelines.

• Suggests technical and functional improvements to contribute to the product and constantly improves professional level.

• Collaborates with multiple teams, Product, UI & Engineering.

• Develop back-end components using AWS API, ensuring high scalability and performance.

• Deep understanding of AWS connect, features, and idiomatic use of the language. Familiarity with advanced features like coroutines for asynchronous programming, and extension functions.

• Debug Kotlin code, write unit tests to ensure quality, and diagnose bugs.

Required Skills:

• 5 years' experience in leading customer-facing technical projects in Contact Center Technologies.

• 2 years of hands-on experience working with Amazon Connect.

• Expertise in Salesforce CRM integration.

• 3 years of experience designing and implementing call routing with dynamic messaging.

• Proficiency with AWS services, including Lambda, DynamoDB, API Gateway, Lex (Voice/Chat Bots), S3, and Amazon Connect Streams.

• Programming skills in Node.js, Python, or Java.

• Experience with CI/CD pipelines and version control tools like GitHub or Bitbucket.

• Familiarity with WebRTC and SIP technologies.

• Excellent interpersonal skills and experience working with technical and non-technical teams.

Good to have:

• AWS Certified Developer Associate certification.

• Experience with stream-processing systems: Kafka, Spark-Streaming, Apache Flink, etc.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Collaborating with teams of creative, fun, and driven colleagues

• Flexible work options enabling time and location-based flexibility

• Company-provided home office equipment

• Virtual collaboration and productivity tools to enable hybrid teams

• Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)

• Other perks and wellness benefits like discount programs, and gym/studio access.

• Paid Parental Leave and coaching, baby welcome gift, and family care/illness days

• Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring

• Tuition assistance and weekly hot skill development opportunities

• Experiential, high-impact learning series events

• Access to mental health resources and mindfulness programs

• Access to join Capgemini Employee Resource Groups around communities of interest

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com (http://www.capgemini.com/#_blank)

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.

Job: Programmer/Analyst

Organization: ERD PPL CAN

Title: Senior AWS Connect Developer

Location: CAN-ON-Toronto

Requisition ID: 078135