Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Small Medium Enterprise Account Development Team in Canada is looking for a Senior Manager of Account Development to lead and influence a team of sales minded Account Development Executives. The successful candidate will support the development and drive the execution of the key B2B charge volume strategies to aggressively Retain, Grow and Cross-sell to our portfolio of GCS and SBS clients.

The successful candidate will achieve results through a combination of effective people, thought and execution leadership and being an effective ‘deal manager’. The successful candidate will work with various internal and external stakeholders at all levels of the organization to retain existing charge volume, mitigate charge volume loss, and to identify and close growth opportunities. The role reports to the Director of Account Development.

Core Responsibilities:

Deal Management:

• Active participation with ADE and clients to identify Opportunities and close deals, while also acting as the primary escalation point on critical issues.

• Working with a sense of urgency to drive key scorecard & diagnostic performance metrics across the team of ADEs (Charge Volume results and Expansion CV wins, Account Penetration, ECV penetration, daily activities & pipeline management).

• Strong probing, communication and presentation skills with the ability to deliver a compelling ROI message. A true challenger who teaches new insights to differentiate Amex solutions, tailors' messages for resonance and takes control of the buying process by clearly articulating the risk of not moving forward.

People Leadership:

• Attract, develop and coach a high performing results-oriented team to achieve aggressive results (8 direct reports who are telephone-based Account Development Executives managing a combined portfolio of 1600 SBS / GCS clients).

• Ability to enhance direct reports financial fluency acumen to identify Working Capital opportunities, and to captivate C-level engagement by effectively articulating and quantifying our value proposition.

• Provide excellent people leadership and change management support while driving aggressive growth targets.

• Ensure various SBS and GCS system and tools are being utilized effectively (e.g., LOOP, SF.com, Merchant Force, Desktop (Globestar), Eloqua, Star, MoRE, CAS, IMSS, CT, CRO, Hoovers, FMIS, Helpdesk, @Work, Cor D , CCTS, Echo Sign, Apptus, GEAR, PAD Tools, etc.)

Strategic and Analytical:

• Participation in strategic planning to shape the future direction for the group.

• Partner effectively with key support teams and business partners to achieve results (GMNS, Sales, IFE, Ops, Credit & Risk, Marketing, B2B Business Insights, etc.)

• Strategize with business partners on portfolio campaigns. Consistently develop and execute upon vertical and competitive industry knowledge and new growth initiatives to increase CV billings. An eye for profitability, GCM, and incremental billed business (iBB) is an important step in the evolution of this business. The ideal candidate will work with the team and colleagues to implement and share best practices. (Project Management experience is an asset).

• Analyze portfolio and implement tactical strategies across the team to mitigate CV decline, retain CV and expand CV by capturing incremental B2B spend.

• Keep up to date on products, competition in the financial services space, and relevant developments in targeted industries (financial, manufacturing, construction, etc.)

Requirements:

• 2-3 years people-leadership experience in a complex, fast-paced environment preferably leading a B2B telephone-based team focused on Sales and Account Development.

• University/College graduate with combination of relevant business experience.

• Proven ability to attract, coach and develop talent to deliver results and lead in an aggressive growth focused organization.

• Strong analytical, financial and business acumen.

• Ability to lead and manage through continuous and various degrees of change as well as experience driving results through motivation, inspiring vision and hands on leadership.

• Strong understanding of Commercial Card products and/or B2B payment solutions with demonstrated ability to engage with C-Level Executive clients and exceed customer expectations.

• Proven ability to effectively operate in a matrix environment – successfully partnering with key groups across the organization in an effective manner to execute strategies that drive results and to uncover product and process improvement opportunities.

• Ability to effectively manage a large portfolio of accounts and Charge Volume while maintaining a continuous healthy pipeline of growth opportunities.

• Superior written and verbal communication skills with attention to detail.

• Bilingual in French and English.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Sales

Primary Location: Canada-Ontario-Toronto

Schedule Full-time

Req ID: 25002453