About SANS

SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS’ ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need.

Join the SANS Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Summary of Position

The AV Streaming Administrative Assistant provides essential administrative and operational support for the North America audio-visual (AV) streaming department. This individual will be responsible for the initial generation and updating of operational datasets, pre-event communications, coordinating capture, editing, and posting of MP3 assets, as well as additional administrative tasks in support of the NALT AV Streaming department. The AV Streaming Administrative Assistant will work closely with other operations teams and function groups, within the business, to provide accurate information in support of the AV Streaming Operation. This candidate must have strong computer skills and be able to fully utilize a wide variety of applications. This candidate must have exceptional time management and communication skills.

Key Responsibilities

• Generating and updating operational datasets.

• Coordinating and sending pre-event, per course, communications.

• Work as Streaming Tech for Live Online classes and Virtual Summits.

• Provide tier 1 support for Live Online classes and Virtual Summits, responding to, and escalating issues to ensure smooth operation of virtual events.

• Scheduling, capturing, editing, and posting of MP3 recording assets.

• Track course recordings and assign editing duties when required.

• Investigate and work to remedy any issues reported by customers with MP3 assets.

• Provide weekly virtual Instructor test sessions on the Zoom streaming platform.

• Schedule hybrid webcasts in Zoom, SANS Webcast Admin, and post to SANS website.

• Assist the Assistant Director and AV Manager in creating administrative tools as needed.

• Maintain the various datasets and administrative tools used by the team, including:

• Live and Online Training Smart Sheet

• Live Training Recording Tracker

• MP3 Tracking Smart Sheets

• Weekly Call Sheet Updates (Excel)

• Attend virtual and in-person meetings as requested by leadership and other members of the NALT operations organization.

• Other job duties as assigned.

Basic Qualifications

• 2-year associate degree or equivalent

• 2+ years of administrative experience or equivalent

• Advanced computer skills, especially Smartsheet and the Microsoft Office Suite of products.

• Proficient with Microsoft and Apple operating systems.

• Strong troubleshooting skills.

• Comfortable working from home in a remote organization.

• Exceptional communication and time management skills.

• Familiarity with audio-visual editing and streaming platforms is a plus.

Reporting Relationships

This position will report to the AV Streaming Manager and has no direct reports.

Work Environment

Remote work environment but must have availability to travel domestically to SANS events 1-4x/year for up to 30 days total per year.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $50,000 and $55,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

Medical

Dental

Vision

Short-Term Disability

401(k) with company match

Employee Assistance Program

Supplemental Life Insurance and AD&D

Paid Time Off

Company Paid Holidays

Volunteer Paid Time Off

Department

North America Live Training (NALT) - AV

Employment Type

US Employee | Full-Time

Minimum Experience

Entry-level

Compensation

$50,000-55,000/annually