This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6709642

Salary Grade: 12\ \ Pay Range\ Hiring Range: \$54,863 - \$65,836 Annually\ Full Range: \$54,863 - \$76,809 Annually\ \ Salary offers are based on the candidate\'s equivalent experience and internal equity with other employees within the same job classification.\ \ The Pima County Information Technology Department is seeking a motivated and highly organized person for a Network Operations Center (NOC) Knowledge Management Specialist for the County Classified Title of Business Systems Analyst I who is a self-motivated, thorough, disciplined, and perceptive individual.\ \ This position is a member of a team that supports internal Information Technology projects.\ The successful candidate will have experience in multiple disciplines including creating documentation to explain new or updated technology to an end user, developing work instructions and knowledge articles, and delivering campaigns to educate users.\ This role includes writing knowledge base articles and analysis of customer support interactions in a help desk environment.\ \ The successful candidate will bring a mix of technical, social, communication, and analytical skills and aptitude. They will be process-oriented with a strong work ethic and the ability to find what needs to be done. We need an agile mindset that is task-oriented with continuous improvement in a broad range of technical disciplines.\ \ In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application.\ \ This position is on-site with the possibility of part-time telecommuting after 6 months of initial probation.

Duties/Responsibilities

(Work assignments may vary depending on the department\'s needs and will be communicated to the applicant or incumbent by the supervisor.)\ \ Evaluates objectives to determine business process and system needs for a department\'s single focus project;\ \ Documents processes, creates visual models and charts for clear understanding of business needs and project objectives;\ \ Develops business case and cost/benefit analysis for proposed solutions of single focus projects;\ \ Assists a team in developing solutions for business process that involve multiple departments and/or cross-functional platforms;\ \ Assists in developing resolutions to project related communication and process issues;\ \ Conducts meetings with client groups and prepares presentations on proposed solutions;\ \ Develops written communications and documents related to business processes and solutions;\ \ Conducts research of potential solutions, presents alternate solutions when needed and analyzes software and hardware requirements of proposed solutions;\ \ Works with ITD management to determine scope of project and priorities, reports on project progress to both the department and ITD management;\ \ Prepares test cases for evaluation and participates in User Acceptance Testing (UAT);\ \ Coordinates the implementation of project solutions with affected departments and/or elected officials;\ \ Performs data analysis, produces reports using SQL queries and performs systems administration such as installation and migration of software between servers.\ \ KNOWLEDGE & SKILLS:\ \ Knowledge of:

• office productivity, programming and email tools;
• principles and techniques of systems analysis and design;
• principles of systems thinking;
• business application software relevant to functional area;
• hardware and software evaluation;
• principles of data analysis;
• concepts and application of business intelligence, analytics and data warehousing;
• operating principles, capabilities & limitatio s of hardware, software and database systems;
• effective teamwork behaviors;
• industry security standards and procedures.\

Skill in:

• written and verbal communications for business and technical audiences;
• operating as a member of a team;
• facilitation and elicitation practices for requirements gathering;
• problem-solving and troubleshooting;
• process analysis and optimization;
• documentation and specification;
• visual modeling;
• resolution of conflicting goals and objectives;
• application of project methodologies, such as Agile, Scrum, Kanban, etc.;
• understanding systems environment (server, database, web server, browser, and associated hardware);
• creating SQL queries and associated reports and visualizations.

Minimum Qualifications

High School diploma or equivalent and two years of experience in either computer hardware or software support, business analysis or data analysis.\ \ (Releva