This is a Lifeline Specialist position with a company located in the Tupelo, MS area.

Summary: Cadence Bank is looking for a Lifeline Specialist who will act as an internal support unit to our employees. This position requires a strong candidate who has a solid understanding of our systems and processes. Our goal is to advise employees on the best way to handle a customer request to ensure policies and procedures are met while delivering an excellent customer experience.

Essential Job Duties: Handles all call and email requests from our Cadence Bank employees across all internal departments and Lines of Business. Identifies and reports gaps in processes, policies and procedures to management. Recommends system changes when new products are implemented and gaps are identified. Works as a liaison between the employees and internal departments to streamline information. Provides feedback to management on ways to improve efficiencies, training and procedures. Reviews Legal documentation for POA, Estate and Trust accounts before the branch originates the account. Approves Cash shipment requests for all of Retail. Skill and ability to solve problems and make sound decisions based upon set procedures. Ability to comprehend and communicate bank products, services, rules, fees and disclosures. Manages outstanding issues to ensure a timely resolution. Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Perform other duties as assigned. Identifies and escalates unique situations or issues that do not fall within set procedures and guidelines. Regular and reliable attendance.

Minimum Qualifications: High School diploma required and some college preferred. Management experience preferred. 1-2 years of Cadence Bank experience. Strong computer skills. Strong customer Focus. Multi-tasking skills. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Cadence Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.