Description

The Systems Administrator is a dynamic on-site role responsible for the day-to-day support of a complex server and Office 365 infrastructure that supports 80+ sites and 1,600+ users. This entry-level position is responsible for server maintenance, server configuration, application updates, Active Directory, troubleshooting, Office 365 and level II technical support. This role collaborates closely with the Senior Systems Administrator.

Core Responsibilities

• Manage and support 55+ Microsoft Windows servers, including Office 365.

• Perform routine server maintenance and entry-level support tasks within VMWare.

• Manage and effectively prioritize a wide range of short-term and long-term projects.

• Perform IS department software updates and server patch management.

• Support and maintain technologies responsible for IS disaster recovery.

• Collaborate with the Senior Systems Administrator to remediate vulnerabilities, and secure systems.

• Support data backup solutions and confirm data restore functionality on a routine basis.

• Implement Active Directory updates, including but not limited to users, groups & group policy.

• Responsible for internal and external DNS record management.

• Maintain and periodically update technical server documentation.

Qualifications

• Associate’s Degree in field of Computer Science or related field and 2 years of experience supporting and troubleshooting Information Technology OR;

• 4 years of experience supporting and troubleshooting Information Technology.

• Experience with the following technologies:

• Email Technology: Alias’, Distribution Groups, Rules

• Microsoft: Active Directory, NTFS, Office (Word, Excel, PowerPoint, Outlook), Remote Desktop Services, Windows Operating System

• Mobile Devices: Android, Apple iOS

• Office 365: Exchange, OneDrive, Outlook Online, Teams

• PCs: Diagnostics & troubleshooting, Hardware

• Security: Mobile Device Management (MDM – Meraki Preferred)

• Software: Management, Monitoring & Reporting Software (Lansweeper & PRTG Preferred)

• Knowledge or familiarity of the following technologies:

• Encryption: Certificates, TLS

• Networking: OSI Model, SNMP, TCP/IP

• Security: VPN

• Servers: Group Policy, RAID

• Virtualization: Design & use cases (Basic Concepts)

• Flexible hours including nights, weekends, and working from home required.

• After-hours on-call responsibilities.

• Travel is required. Must have a valid NYS driver’s license & dependable vehicle.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision

• Direct Deposit

• Flexible Spending Account (FSA)

• Retirement Plan 403(b)

• Life Insurance

• Voluntary Benefits

• Employee Assistance Program (EAP)

• Generous PTO Plans (Sick, Vacation and Employee Leave)

• Tuition Reimbursement

• Service Awards

• Employee Appreciation Events

• Employee Discounts

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

To access a copy of the job description Click Here - Systems Administrator (https://www.dropbox.com/scl/fi/dsvo49g4h1lq83nktojco/31819-Systems-Administrator-I.docx?rlkey=cy084mwcvtra48u5x00wgkth0&dl=0)

Qualifications

Education

Required

• Associates or better in Computer Science

Licenses & Certifications

Required

• Driver License

Experience

Required

• 2-4 years: supporting and troubleshooting information technology