SUPPORT MANAGER JOB DESCRIPTION

JOB TITLE: Support Manager

DEPARTMENT: Support

REPORTS TO: Jacqualine Gregg

CLASSIFICATION: Non-Exempt to Exempt

COMPENSATION:

• [$60,000 to $79,000 DOE ]{cg="" times";="" font-weight:="" bold"=""}
• [Full-Time (40-hour week) ]{cg="" times";="" font-weight:="" bold"=""}
• [Benefits (including medical vision, dental, 401K up to 3% match after 12 months)]{cg="" times";="" font-weight:="" bold"=""}
• [9 Holidays]{cg="" times";="" font-weight:="" bold"=""}

• [1 Week Vacation at 1 year point]{cg="" times";="" font-weight:="" bold"=""}

   

SUMMARY

Our Support Manager is responsible for leading and overseeing a team of Customer Support Representatives & Repair Technicians both internal to iM3 and third party contracted provider, ensuring they deliver timely and effective assistance to clients by managing day-to-day operations, setting performance goals, training staff, and implementing strategies to improve customer satisfaction and resolve issues efficiently. 

DUTIES AND RESPONSIBILITIES

• [Team Leadership:]{cg="" times""=""}

[Hire, train, and develop a high-performing customer support team.]{cg="" times""=""}[ ]{cg="" times""=""}[ ]{cg="" times""=""}