Environmental Health Public Counter Technician I/II

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Environmental Health Public Counter Technician I/II

Salary

$50,414.73 - $75,432.05 Annually

Location

Ventura and may require travel throughout Ventura County, CA

Job Type

Full-Time Regular

Job Number

1102RMA-24AA (MR)

Department

Resource Management Agency

Opening Date

09/18/2024

Closing Date

9/30/2024 5:00 PM Pacific

• Description

• Benefits

• Questions

Description

WHAT WE OFFER

The County of Ventura offers an attractive compensation and benefits package.

• General Salary Increase - 3.5% effective December 22, 2024.

• New Hire/Retention/Referral Incentive - New hires may be eligible for a one-time New Hire incentive up to 10% of the current annual base wage. SEIU 721 MOA 2022-2025, Article 38 (Secs. 3801 – 3803).

• Merit Increases – New employees are eligible for an initial 5% merit increase within the pay range upon completion of at least 1,040 hours (approximately 6 months) provided performance meets satisfactory standards. Subsequent merit increases within the pay range will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase.

• Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree.

• Bilingual Incentive - Incumbents may also be eligible for bilingual Incentive depending upon operational needs and certification skills.

• Flexible Workweek/Telework Schedule – We support work life balance by offering compressed work (e.g., 9/80 workweek) and remote hybrid telework schedules for most positions subject to organizational needs and satisfactory performance.

• Sick Leave - Full-time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.

• Vacation Accrual - New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.

• Vacation Redemption -After 14,560 hours of continuous County service (equivalent to seven (7) years) an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.

• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3% match on your 401(k) contributions.

• Health Plans — Full time regular employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans: Tier one for employee only is $502 per pay period, tier two for employee plus one is $730 per pay period and tier three for employee plus family is $905 per pay period.

• Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.

• Pension Plan - Participation in the County's defined benefit plan.

• Holidays -12 paid days per year which includes a scheduled floating holiday.

• Additional Benefits -Tuition Reimbursement, Employee Assistance Program, Life Insurance, Wellness Program.

VENTURA COUNTY

The County's 1,873 square miles include 1,846 square miles of land with 42 miles of coastline which is home to the following cities and points of interest: Camarillo, Fillmore, Moorpark, Ojai, Oxnard, Port Hueneme, Santa Paula, Simi Valley, Thousand Oaks, and Ventura as well as national protected areas such as parts of the Angeles National Forest, Channel Islands National Park, and the Santa Monica Mountains National Recreation Area.

Ventura County is a “general law” county, governed by a five-member, elected-by-district Board of Supervisors. The Supervisors appoint a County Executive Officer (CEO) to oversee the County budget, day-to-day operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters under the Board’s jurisdiction.

THE AGENCY

The primary goal of the Resource Management Agency (RMA) is to protect the health, safety and welfare of the general public through administration and enforcement of County ordinances, Board policy, and state and federal laws regarding land use, and commercial and environmental regulation. The agency includes five divisions: Environmental Health, Building & Safety, Code Compliance, Operations, and Planning. RMA also plays an important role in economic development by assisting County residents and businesses in obtaining permits needed to construct new or reconfigured buildings, start new businesses such as home occupations, restaurants and food service establishments, and agricultural enterprises.

RMA recognizes the value of having a diverse and inclusive workforce at all levels of our Agency to best serve our clients and be representative of the community we serve and is committed to being an active participant in removing barriers to ensure equitable access and opportunities for success. The Agency is dedicated to attracting, hiring, developing, retaining, and valuing quality employees fully empowered to protect everyone’s health, safety, and the environment, and committed to providing excellent customer service through the efficient, accurate, and consistent application of laws, ordinances, regulations, and policies.

THE DIVISION

The mission of the Environmental Health Division (EHD) is to protect public health and the environment by ensuring conformance with State laws and County ordinances pertaining to the following programs: food protection, hazardous materials, hazardous waste, onsite wastewater treatment systems, land use, medical waste, ocean water quality monitoring, recreational health, solid waste, underground storage tanks, and vector control.

THE POSITION

Under immediate to general supervision, performs work leading to the acquisition of a thorough knowledge of applicable codes, laws, regulations, practices, ordinances and policies in the Environmental Health Division of RMA.

The ideal candidate will have customer service experience in providing services to the public, have knowledge of the EHD's programs and processes, possess good interpersonal skills to effectively communicate with managers, employees, and applicants, be an excellent team player and have proficient computer skills including data base and file tracking systems.

Distinguishing Characteristics:

RMA Technician I-Environmental Health is the entry level position in the Environmental Health job series. Incumbents are expected to develop a variety of skills and abilities and are gradually given more responsible assignments with less supervision until they are proficient enough to be assigned to the RMA Technician II-Environmental Health level.

PAYROLL TITLES AND APPROXIMATE SALARIES:

RMA Technician I Environmental Health: $24.24 - $33.84 per hour

RMA Technician II Environmental Health: $25.97 - $36.27 per hour

NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

TENTATIVE SCHEDULE

Opening Date: 09/18/2024

Closing Date: 9/30/2024

Examples Of Duties

Duties may include but are not limited to the following:

• Advises the public, design professionals and contractors at both the Environmental Health Division public counter and by telephone on applicable ordinances, regulations, policies and procedures.

• Reviews permit applications for accuracy and completeness and assists the public in submitting these documents according to division procedures.

• Researches files and database records to assist and respond to public information requests for records review and customers submitting applications for permits.

• Maintains files and records for all Environmental Health Division programs in both paper and electronic format, including maintenance of computer database records for regulated facilities and construction permits.

• Prepares correspondence for Environmental Health Division staff on submitted documents and prepares notices and reports for filing with the Board of Supervisors.

• Receives complaints from the public for all Environmental Health Programs and enters them into a computer tracking database for handling by inspector staff.

• Calculates and collects fees for permit applications and annual permit payments in accordance with applicable county ordinances.

• Handles deposits received daily for invoices and enters them into the computer database.

• Issues operating and construction permits.

• Performs other related duties as assigned.

Typical Qualifications

TYPICAL QUALIFICATIONS

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

Any combination of education and experience that would likely produce the required knowledge, skills and abilities. An example of a qualifying education/experience is:

RMA Technician I - Environmental Health

Completion of some college coursework in environmental health, biology, chemistry, microbiology, zoology, or a related discipline

OR

Six (6) months of experience in environmental health or related discipline which has led to the required knowledge and abilities.

RMA Technician II - Environmental Health

Some experience in environmental health which has led to the acquisition of the required knowledge and abilities. The required knowledge and abilities may also be obtained by completion of an Associate of Science degree with emphasis in biology, chemistry, microbiology, zoology or a related field AND six (6) months of experience in a related environmental health discipline,

OR

possession of a related Bachelor’s Degree

NECESSARY SPECIAL REQUIREMENTS

• Must be able to obtain and maintain a valid California driver license.

DESIRED

• Bachelor's degree in Environmental Health or a related field.

• Bilingual skills (English/Spanish)

• One (1) year of customer service experience which includes working at a public counter in view of the public and answering telephone inquiries, including cash handling, as well as end of shift reconciliation procedures.

• Experience with data tracking or case management database software such as Envision Connect and Accela Automation.

KNOWLEDGE, SKILL, AND ABILITIES

Some to working knowledge of:

• Ordinances, policies and procedures related to environmental health.

• Environmental health methods and terminology

• Environmental health programs or services

• Federal, state and local laws and regulations related to environmental health practices.

• Computer programs, including input and generating reports from database systems.

Some to working ability of:

• Collect, interpret and evaluate data.

• Understand local ordinances.

• Prepare reasonably clear and concise written reports.

• Communicate effectively orally and in writing.

• Establish and maintain effective relationships with the public and other employees on a team.

• Organize work projects, managing multiple tasks and deadlines with minimal supervision.

Skill in:

• Customer services skills.

• Cash handling including reconciliation procedures.

• Intermediate proficiency of Microsoft Office Suite including Word and Excel

Recruitment Process

FINAL FILING DATE: Application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Monday, September 30, 2024

To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this examination AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the removal of the application from further consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

TRAINING AND EXPERIENCE EVALUATION

A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or ranked according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence.

ORAL EXAMINATION – 100%

A job-related Oral Examination will be conducted to evaluate and compare participating candidates’ knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

If there are three (3) or fewer qualified applicants, an examination will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

ELIGIBLE LIST

Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-Term), Intermittent and Extra Help vacancies for this and similar positions within the Resource Management Agency. There is currently one (1) regular vacancy within the Environmental Health Division.

BACKGROUND INVESTIGATION

A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

CONTACT INFORMATION

For further information about this recruitment, please contact Magali Rodriguez by e-mail at Magali.rodgriguez@ventura.org or by telephone at (805) 654-3805.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

• Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01

Please list any degrees obtained in Environmental Health Science or related fields, from a college/university and/or trade science courses completed directly related to Environmental Health Public Counter Technician. For any college level science courses, include the name of college, class title, and number of units (quarters or semesters) completed.

If none, please indicate "none".

02

Describe your knowledge and professional experience in an environmental health discipline, environmental health or public health programs. Employer(s) where you obtained the experience must be included in the previous work experience section to be considered qualifying.

In your response, include:

A. Name of employer(s) where you obtained the experience.

B. Tasks performed.

C. Number of years of experience.

Respond "no experience" if you do not have this type of experience

03

Describe your experience with and/or training on Microsoft Suite including Word, Excel, PowerPoint, and Outlook or other email application. Include:

A) Number of years of experience with each application

B) How you have utilized each application

C) Your level of proficiency with each application (Beginner, Intermediate, Advanced, or Expert)

D) Any application for which you have no training or experience indicate that.

Respond "no experience" if you do not have this type of experience

04

Do you possess, or will be able to obtain, and maintain a valid California Driver License prior to hire.

• Yes

• No

  05

  Please describe your customer service experience working with customers both on the phone and at a public counter on applicable ordinances, regulations, policies and procedures. Employer(s) where you obtained the experience must be included in the previous work experience section to be considered qualifying.

  A. Name of employer(s) or institution(s) where you obtained the customer service experience.

  B. Job title and detailed description of your role and responsibility.

  C. Dates and number of years; AND

  D. An example of a customer service challenge you resolved, and the lessons you learned.

  If you do not have this type of experience, please type "no experience."

  06

  Select the total year(s) of work experience with cash handling including end of shift reconciliation procedures.

• No experience

• 6 or more months but less than 1 year.

• 1 or more year but less than 2 years.

• 2 or more years but less than 3 years.

• 3 or more years but less than 4 years.

  07

  Describe your experience in preparing written documentation in a business environment, including correspondence, reports, spreadsheets, manuals, presentations, etc. In your response, also include name of employer(s) where you obtained the experience, job title, and years of experience. Employer(s) where you obtained the experience must be included in the previous work experience section to be considered qualifying.

  If you do not have this type of experience, please type "no experience."

  08

  Describe your experience establishing and maintaining effective working relationships with the public, coworkers, classmates or other stakeholders when coordinating projects. Employer(s) and school(s) where you obtained the experience must be included in the previous work experience/education sections to be considered qualifying.

  A. Name of employer(s) or institution(s) or school(s) where you obtained the experience.

  B. Job title and detailed description of your role and responsibility.

  C. Dates and number of years: AND

  D. List two (1) example of your experience maintaining working relationships when coordinating projects.

  If you do not have this type of experience, please type "no experience."

  09

  Describe a situation where you had to follow up a verbal discussion with a written summary. How did you ensure that the written summary was accurate and comprehensive.

  If you do not have this type of experience, please type "no experience."

  Required Question

Agency

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.ventura.org

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