This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

Operational Management:

• Assist the restaurant manager in overseeing the daily operations of the restaurant, ensuring seamless service delivery and adherence to established standards.

• Supervise and train restaurant staff, including servers, hosts/ hostesses , bartenders, and support staff, fostering a culture of excellence and teamwork.

• Collaborate with the culinary team to ensure the timely preparation and delivery of high-quality food and beverages.

• Monitor inventory levels and work with the purchasing department to ensure adequate supplies and minimize waste.

• Maintain cleanliness and organization throughout the restaurant, ensuring compliance with health and safety regulations.

Guest Experience:

• Provide exceptional customer service, anticipating and exceeding guest expectations.

• Interact with guests, addressing inquiries, resolving issues, and ensuring a positive dining experience.

• Monitor guest feedback and reviews, taking appropriate actions to address concerns and improve service quality.

• Coordinate with the restaurant manager to implement guest recognition programs, personalized services, and special promotions.

Staff Development:

• Train and mentor restaurant staff, fostering a culture of continuous improvement and professional growth.

• Conduct performance evaluations and provide constructive feedback to enhance staff performance.

• Assist in recruiting, selecting, and onboarding new team members, ensuring a high standard of service.

Financial Management:

• Assist in developing and managing the restaurant budget, monitoring expenses, and optimizing profitability.

• Ensure accurate cash handling procedures, including point-of-sale operations, cash reconciliation, and tip distribution.

• Collaborate with the restaurant manager to implement cost control measures and identify revenue-enhancing opportunities.

Policies and Procedures:

• Enforce company policies, procedures, and standards, including food safety regulations, liquor laws, and hygiene protocols.

• Stay updated with industry trends, customer preferences, and competitor activities to make informed recommendations for improvemen

What we need from you

Languages Required: English

Years of Experience: 3 years in similar role

• Presentable personality and hospitality traits

• Fair and good personality

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.