Intercultural Program Consultant

Department/Location: Cartus, UK

Primary Function: This temporary position is a revenue generating position: converts authorized products into actual programs (revenue), by influencing customers to attend intercultural training programs. This position works closely with Customers, other Program Consultants, Program Specialists, Intercultural coaches (Suppliers), Management and IACs as applicable.

Major Duties and Responsibilities

• Provide single point of coordination for intercultural service delivery, including client authorizations, participant intake, input in customization of program, scheduling and logistics

• Influence customer and eligible family members as to the benefits of intercultural training

• Identify the best matched Intercultural Coach for each program based on customer need

• Convert authorizations into actual programs and maintain a 63% utilization rate or higher

• Secure Cartus Intercultural & Language Solutions’ position as provider of choice through exceptional customer service

• Demonstrate knowledge of Intercultural & Language Solutions products and services in all interactions with customer and clients

• Maintain data integrity by updating ATLAS and the Digital Learning System for each assigned file

• Fully know and understand client-specific policies and counsel customers accordingly

• Communicate, as needed, client-specific policies and procedures within Intercultural & Language Solutions

• Maintain all pertinent records and ad hoc reports for management review and decision-making

• Present and deliver special projects such as new hire training within Cartus

• Develop and implement account-specific plans and strategies to achieve revenue, volume and profit goals

• Identify and communicate cross-selling opportunities for Intercultural & Language Solutions products and services to amplify revenue possibilities

• Participate in client meetings as required

Coordination Teamwork

• Maintain good communication and relationships with colleagues in the Intercultural department and colleagues in other departments

• Give feedback on systems and processes and suggest changes where appropriate

• Develop and maintain relationships with internal/external resource people (Intercultural Coaches, IAC’s, Program Specialists, ILS Directors, Language Team, and Client Services Managers)

Minimum Education/Experience Preferred

• Intercultural, International, Business, Linguistics studies preferred

• Sales experience

• Minimum 2 years work experience in service environment

• Speak and write at least one foreign language

• 1-3 years international living experience

• Proficiency in database and spreadsheet manipulation

• Proficiency in internet searches

• Proficient Microsoft Suite

• Strong teamwork mindset

Dimensions

• Initiative and critical thinking skills

• Strong problem solving / analytical ability

• Soft skills: Sales skills, Interpersonal/Influencing skills

• Commitment to excellence in customer service, internal and external

• Excellent time management and organizational skills

• Ability to work as a part of a virtual team

• Ability to multi-task and prioritize

• Global mindset and cultural sensitivity

• Detail-oriented, Accuracy, reliability, dependability

• Self-directed

• Experience working and communicating in a professional environment

• Impeccable communication skills – written and verbal

Cartus (https://cartus.com/en/) is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc (http://www.anywhere.re/) . (NYSE: HOUS) is moving the real estate industry to what’s next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , CENTURY 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) .

Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today’s consumers.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network – and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.

You’ll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible.

We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value inclusion – respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company’s inclusion efforts in our annual Corporate Social Responsibility Report (https://anywhere.re/wp-content/uploads/2024/02/FINAL_2023-CSR-REPORT_2.8.24.pdf) .

We are consistently recognized as an employer of choice by various organizations including:

• TIME World’s Best Companies

• Fortune’s Most Innovative Companies

• Forbes World’s Best Employers

• Forbes Best Employers for Diversity

• Forbes World’s Top Companies for Women

• Newsweek Most Trustworthy Companies in America

• Ethisphere World’s Most Ethical Companies

EEO Statement: EOE including disability/veteran