Job Description

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Preferred Qualifications

Master's/Bachelor's degree holder in Computer Science/Computer Applications having:

Expertise in SQL and PL/SQL

Sound knowledge of programming languages like Java or C+Proficiency in using DITA

Proficiency in using tools like Confluence and JIRA

Good understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology

Excellent communication and collaboration skills

Work experience as a Software Developer or Database Administrator

Required Qualifications

Master's/Bachelor's degree holder in Computer Science/Computer Applications having:

Sound knowledge of Oracle Database

Sound knowledge of programming languages like Java or C+Proficiency in using DITA

Exposure to tools like Confluence and JIRA

Understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology

Excellent communication and collaboration skills

Exposure to the areas of Software Development or Database Administration

Career Level - IC4

Responsibilities

Create a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents that will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements in user assistance assets and make the required updates. Develop hands-on training course labs on a virtualization platform, create lab modules that include script files and other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer