The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global.

Join Sedgwick - Impact the World with Us

Full Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career Progression

Passion and purpose unite at Sedgwick to create a positive global impact. If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here. Join us and shape Sedgwick into an exceptional workplace.

Recognitions:

• Great Place to Work®

• Most Loved Workplace®

• Forbes Best-in-State Employer

Customer Care Advisor - Your Role:

As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.

Your Responsibilities :

• Build relationships with insured individuals and clients

• Communicate with customers and other stakeholders to ensure comprehensive understanding

• Skillfully negotiate settlements and oversee claims

• Resolve complaints with empathy and proficiency

• Prepare meticulous claim forms and documents

• Manage a substantial claim portfolio

• Maintain detailed records of actions and conversations

• Safeguard and update policy and claims data

Qualifications/skills

• Exhibit genuine empathy in all interactions

• Exceptional communication for effective connections

• Previous administration and phone experience

• Meticulous attention to detail in all tasks

• Navigate complaint resolution with poise

Experience

• Previous customer service expertise required

Benefits of working for Sedgwick in Ireland

• Fuel growth with Educational Contribution

• Clear paths for career development

• Convenient Tax Saver Travel Scheme

• Participate in discounted Personal Training

• Peace of mind with Montessori & After School Care

• Enhance lifestyle with Discount Benefits

• Holistic support via Employee Assistance Programme

NEXT STEPS

If your application progresses to the next round, you can expect an email for an initial conversation.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Join us at Sedgwick and become a pivotal part of our mission to create positive change. Your dedication will amplify our impact and ensure our continued success. Apply now to embark on this rewarding journey.

To find out more about how Sedgwick uses employee and applicant data for business purposes, see our Global Privacy Policy here (https://www.sedgwick.com/global-privacy-policy)

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace

Our business is founded on people with the best technical skills and outstanding industry knowledge and we strive to employ and retain exceptional talent. EFI Global is an equal opportunity employer welcoming applications from all qualified persons.

If you are interested in working for us, please visit our job board.