Do you enjoy providing customer excellence in a B2B client-facing environment?

Does the idea of working in an international company excite you?

About the Business

At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore

About our Team

Work collaboratively as part of our Client Success team.

About the Role

As a Customer Onboarding Specialist, you will be responsible for the initial enablement of new users of ICIS.com. Throughout our customer lifecycles, we prioritize delivering a fantastic customer experience.

Responsibilities

• Leading 1-1 and group onboarding sessions with new users

• Reaching out proactively to new users who have not booked an onboarding

• Educating new users on the features and functionality of our products and ensuring smooth adoption and future stickiness

• Maintaining an allocated portfolio of clients and work collaboratively with the client success team for delivery

Requirements

• Have business English and fluent Japanese. Korean language fluency a plus.

• Have Minimum 3 years of client facing experience, ideally in a Client Success or Customer Support position

• Able to communicate with stakeholders and global teams. Ability to build relationships internally and externally across different levels of the organisation

• Able to take initiatives, to work on your own as well as part of a team.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.