Job Information
IHG LEARNING & DEVELOPMENT MANAGER/ANA InterContinental Tokyo in Japan
Duties include but are not limited to:
- The Learning & Development Manager is responsible for overseeing, directing and providing trainings for all levels of employees in the hotel. This role is to provide knowledge, skills and attitude that drives employee engagement, guest engagement and performance excellence. He/she is also responsible to develop hotel department trainers and assist in the identification of training needs.
Main duties and responsibilities (main activities of the role)
Analyse current training and development needs for the hotel departments and individuals and make strategic recommendations to QCI manager as required.
Can localize and is familiar with IHG brand quality and training standards.
Can establish an effective training program development, including:
Orientation for new employees
Train the Trainer program
Customer service training
Technical job-specific trainings (as per departmental standards operating procedures)
Management skills training
Management and leadership development program
Fire safety trainings
Sales skills
Track, input, maintain and audit all individual employee training records regarding in-house programs as per objectives
Keep all training records up to date for the hotel
Establish a training resources library that includes books, videos, journals and audiovisual materials to support trainers in delivering training programs and personal development of their staff.
Collaborate with department heads to design, create and implement training programs that will meet specific department needs, and ensure that training session plans and training delivery are effective.
Participate in department training sessions, conduct meeting to review performance trends
Use IHG benchmarks to monitor the success of your training program and adjust your strategies accordingly. Example: ESPS, GSTS, budget achievement, etc.
Assist department trainers in creating and delivering departmental trainings.
Create effective, monitor and evaluate training programs for:
Candidate for managerial position
All staff
Hotel school trainees, etc.
Establish a network of specialist training professionals to assist in the delivery of specific training programs or advanced courses.
Ensure that department heads are accountable for employee trainings in line with their department SOP
Create monthly training reports for QCI manager and general managers, including:
In-house training program implemented:
Participants
Number of participants
Training period
Trainee
Provision costs (including labor costs)
Expected return on investment, training goals
External training program attended
Participants
Number of participants
raining period
Trainee
Provision costs (including labor costs)
Expected return on investment, training goals
Collaborate with other IHG training managers to share experiences and resources
Collaborate with educational institutions that offer hospitality and training courses
Keep current information and records up to date on provider of Learning Resources and Training Materials
Providing a brief description of all available in-house programs to senior management and department heads
Contribute to local activities by following the instructions of the QCI / manager
Provide feedback to line managers regarding training timeline and formal performance assessment consultations in accordance with corporate guidelines
Coach, counsel, monitor staff and provide them with constructive feedback to improve performance
Communicate regularly with staff to maintain good relationships
Work with direct reporting line to prepare, control and ensure effective use is made of the Training Department and related budgets;
The Learning & Development Manager is also responsible for providing support to the leadership team, QCI Manager and operation departments on all Quality improvement activities.
qualifications & requirement
Required skills
Establishing and maintaining effective employee relations and inter-departmental relationships.
Demonstrate the ability to engage with customers, employees and third parties while bringing a positive image to hotels, brands and companies
Company certification in training programs may be required, such as 360 feedback certification, GTC registration evaluator, nomination of accreditation evaluation center evaluator, etc.
Microsoft Office advanced skills
Problem-solving, analysis, argumentation, motivation, organizational and training capabilities
High writing skills
Qualification
Bachelor's or Master's Degree in HR Development, Education, Organizational Development
Have 3 years of experience in a relevant field of work, or an equivalent combination of education and work-related experience.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.