Senior Technical Instructor - EMEA

Remote, EMEA

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform (https://about.gitlab.com/solutions/devops-platform) , used by more than 100,000 organizations. Our mission (https://about.gitlab.com/company/mission) is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations (https://about.gitlab.com/handbook/using-gitlab-at-gitlab) on our product and staying aligned with our values (https://about.gitlab.com/handbook/values) . Learn more about Life at GitLab (https://vimeo.com/gitlab/gettoknowgitlab) .

Senior Technical Instructor

at GitLab

Remote, EMEA

Overview

The Senior Technical Instructor plays a vital role in GitLab's Professional Education Services team, combining deep technical expertise with advanced instructional capabilities. This position is responsible for delivering high-quality technical training, mentoring other instructors, and contributing to the continuous improvement of GitLab's educational offerings. The role requires both technical mastery of GitLab's platform and the ability to effectively communicate complex concepts to diverse audiences.

Reporting Structure

Reports to: Senior Manager, Professional Education Services

What You’ll Do:

• Deliver instructor-led training to educate customers and partners on our platform internationally, both virtually and in-person

• Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials that helps customers and partners adopt GitLab effectively.

• Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs.

• Maintain product and industry knowledge, learning new product features and teaching methods, collaborating with GitLab product engineering, field, and curriculum teams to maintain subject matter expertise and contribute to curriculum

• Continuously invest in your own learning and development, to build elite GitLab expertise through a combination of attending training, shadowing experts, receiving mentoring, performing coding projects, and self-study

• Develop sample applications for inclusion in our courses using a variety of programming languages

• Develop a formalized Train-the-Trainer program for our Authorized Training Center partners and Contractors

• Mentor and train internal and external authorized trainers as part of a train the trainer program

• Special Projects as assigned

What you’ll Bring:

• B.S. or M.S. or relevant work experience in Computer Science or related engineering discipline

• 5+ years experience working as an instructor, technical trainer, developer, consultant, or presales engineer

• Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices)

• Experience with the GitLab product as a user, contributor, or DevOps maintainer

• Experience working with a variety of Learning Management System (e.g., Thought Industries) and hands-on labs tooling (Instruqt, Katacoda, Strigo, etc)

• Experience in delivering presentations, public speaking, or conducting classroom training related to specific technology, products, or services.

• Ability to travel up to 20% both within the United States and internationally

• GitLab Technical Certifications are a plus

About the team:

• The Professional Services Education team is a first class team where we strive to deliver a first class education for our customers. We are passionate about educating customers to use GitLab to be more productive, efficient and innovative. Our primary mission (https://about.gitlab.com/handbook/customer-success/professional-services-engineering/education-services/) is to plan and implement effective and scalable educational offerings to accelerate customer time to value and drive expanding product adoption. We empower our customers through:

• Instructor-led virtual or on-site training

• Self-paced learning on our Level Up platform

• GitLab Certification to validate knowledge and skill level

How GitLab will support you

• Benefits to support your health, finances, and well-being (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)

• All remote (https://about.gitlab.com/company/culture/all-remote/guide/) , asynchronous (https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment

• Flexible Paid Time Off (https://about.gitlab.com/handbook/paid-time-off/)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan (https://about.gitlab.com/handbook/stock-options/)

• Growth and development budget (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)

• Parental leave (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

• Home office (https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups (https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. (https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy (https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and EEO is the Law (https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices) . If you have a disability or special need that requires accommodation (https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation) , please let us know during the recruiting process (https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process) .